Rostelecom Contact Center confirmed the compliance of the information security system with the requirements of ISO/IEC 27001:2013

2022: Confirmation of compliance of the information security system with the requirements of ISO/IEC 27001:2013

Rostelecom Contact Center confirmed the compliance of the company's policy in the field of ensuring the security of the applied IT and tools with modern standards. The corresponding certificate of the international certification body TUV Austrian Standards & Compliance received services for receiving and processing telephone calls, mail packages, calls through chat and e-mail, telemarketing, as well as thematic mailings, outgoing calls and questionnaires. This was announced on November 23, 2022 by Rostelecom-Solar.

International certification according to ISO/IEC 27001:2013 imposes strict requirements that can be met only if there is a constant investment in the development of information security and continuous control of all IT processes of the company.

The official certification of the information security system by Rostelecom Contact Center guarantees the reliability and confidentiality of the data processed by the company. Thus, all processes of organizing hotlines, chatbots and omnichannels are reliably protected from cyber attacks.

Successful certification confirms our professionalism and high level of information security at the international level. Therefore, commercial and government customers trust us to process confidential information and may not worry about cyber attacks, which have increased more than tenfold in recent years. We guarantee our customers 100% protection of processed data, - said Sergey Shishmarev, General Director of Rostelecom Contact Center.

In 2022, the number, quality and duration hacker attacks of domestic digital infrastructure sharply increased. contact centers