Shishmarev Sergei Aleksandrovich

Shishmarev Sergei Aleksandrovich

Biography

In 2004 he graduated from Novosibirsk State Technical University.

He has been working in the telecom industry since 2013. For two years he was the commercial director of the retail market of the fixed business of the Siberia macro-region of MTS.

In 2015, he joined the Rostelecom team as director for work with the mass segment of the Far East macro-regional branch.

In 2019, he was appointed director of work with the mass segment of the Ural macro-region.

Since 2021, in parallel, he became the general director Internet-provider Planet"" Yekaterinburg in (a subsidiary of Rostelecom).

2022: General Director of Rostelecom Contact Center

Sergey Shishmarev has been appointed General Director of Rostelecom Contact Center (Moscow Center for New Telecommunications Technologies - a 100% subsidiary of PJSC Rostelecom). He succeeded Elena Drobot in this post, who will continue her career outside the company. Rostelecom announced this on January 18, 2022.

Sergey Shishmarev is entrusted with one of the most responsible areas, because our clients are faced when communicating with Rostelecom mainly with the contact center, which largely shapes the perception of the company. At the same time, Sergey has extensive experience in working on the ground - he was responsible for the V2S segment sequentially in two different federal districts, knows the needs of our clients and the business processes of the company, which are constantly becoming more complicated with the development of the product portfolio. Sergey will have to bring Rostelecom Contact Center to a qualitatively new level of efficiency, which is important for maintaining the affordable cost of services for our users. We are grateful to Elena Drobot for her many years of work, especially during the COVID-19 pandemic, when, in the interests of the state, it was necessary to deploy hotlines to support the population and business in the shortest possible time, coping with the lack of personnel due to the current restrictions, - said Anton Godovikov, senior vice president for work with the mass segment of Rostelecom.

2025: Resignation from the post of General Director of Rostelecom Contact Center

Alexander Svyatets has been appointed General Director of Rostelecom Contact Center. Sergei Shishmarev, who previously headed Rostelecom Contact Center, is moving to another position at Rostelecom. Read more here.