Komos transferred 1C support to FTO

2022: Transfer of 24x7 1C support

In June 2022, the KOMOS GROUP agricultural holding transferred to FTO for round-the-clock support of the 1C system for the milk processing sub-holding. The customer has set the task of relieving the load on his employees, thereby freeing up the resource for the development of new projects. The FTO company announced this on November 25, 2022.

As part of the partnership, FTO specialists support users in 1C systems, as well as electronic document management systems in 24/7 mode. Interaction with tasks takes place through the customer's system. Creatio

Support solves problems of various complexity - from the simplest to voluminous, requiring analytical thinking and a large amount of knowledge, from settings for EDO with a counterparty to an analysis of the difficulties encountered in closing.

The Support Agreement (SLA) has a clear regulation that the support team fully complies with. According to the SLA, the response time to an application is 15 minutes, the time to complete applications is from 2 hours to 24 hours. The dedicated escort service consists of 20.5 people who process up to 1000 calls per month, while having a high score from users.

Used software, equipment and auxiliary systems:

• 1C (UPT and DO configurations),
• application servers,
• mobile applications,
• EDI exchanges,
• EDO,
• ELAR,
• Mercury.

Geography: project,, Perm,, Izhevsk, Sarapul Kazan Kez. Glazov