Department of Informatization of the Tyumen Region (SiTex ECM)

2020: Digitalization of interaction with citizens in the provision of public services in the field of hunting

To speed up the processing of applications, increase the awareness of citizens on the status of consideration of applications and the effectiveness of distributing the load on employees on the regional portal of the Tyumen region, the Hunter's Personal Account was created. The system combines the necessary services and services for hunters and greatly simplifies the provision of services by a departmental organization. The solution allows you to optimize and automate the internal processes of the department of the State Hunting Department, reduce labor and time costs for the implementation of affected processes, ensure transparency in the distribution of limited resources, as well as optimize the processes of receiving information from hunters on actually obtained hunting resources.

As a result of the project, the quality of work in the field of hunting services has significantly increased:

• The number of errors in the reception and processing of applications has decreased;
• Employees of the department were relieved of the increased burden associated with the processing of applications during the hunting season and in conditions of limited resources;
• Reduced time and labor costs for the implementation of processes by employees of the department;
• Decisions on basic mass services began to be made automatically.

After the implementation of the solution in the State Hunting Department of the Tyumen Region in electronic form, 97% of permits for the extraction of hunting resources and 68% of hunting tickets of a single federal sample began to be issued. 97% percent of permits for the extraction of mass species were distributed automatically without the participation of an employee, which made it possible to reduce the service provision period from 5 working days to 5 minutes.