Sigurd-Mind IP Contact-center 

Main articles: Call center: purpose, types and tasks

2022: Sigurd-Mind IP Contact-center integration with CraftTalk KMS

Illustration: sigurd-it.ru

SIGURD-IT has been developing, implementing and supporting contact centers for more than 20 years. Its flagship line IP Contact-center SIGURD-MIND is used for various business sectors logistic : companies,,, banks online stores as well as for specialized structures, such as: unified emergency response service 112, fire service 01, police - service 02, - emergency medical services service 03,,. multifunctional centers city hospitals and clinics 

The company is constantly expanding the capabilities of its products. For this, both own developments are being carried out and current Russian products from partners are included in the circuit. In 2022, the knowledge base from AI developer CraftTalk, a Skolkovo resident, was integrated into the flagship solution. noted Roman Potishny, CEO of SIGURD-IT.

Knowledge Base or Knowledge Management System - CraftTalk KMS is a database that stores, distributes, and manages all collected corporate information. Companies can use it as a verified omnichannel source of knowledge on all necessary issues (internal company procedures, HR information, knowledge base for IT, business processes, project information, quick access to information through chat, news mailing, the necessary working tool for the corporate contact center and text assistant based on artificial intelligence

As part of the creation of a joint solution, SIGURD-IT and CraftTalk engineers conducted a number of joint tests on technology compatibility and the ability to implement the CraftTalk platform into already completed client installations. 

As a result, the SIGURD-MIND IP contact center, classified as "Information systems for solving specific branch problems" and included in, unified register Ministry of Digital Development, Communications and Mass Media received additional knowledge management functionality for the CC CraftTalk product, also included in. register of domestic software 

Combining the products of domestic developers into single seamless solutions is the trend of 2022. The joint solution allows Russian customers to be sure that the product is made purely on Russian technologies and provided with full-fledged technical support. The company thanks SIGURD-IT for its thoughtful approach to the integration process, which implies the possibility of further development of joint development, emphasized Konstantin Prokofiev, director of sales at CraftTalk.