SKB Kontur has set up an electronic document flow for the Russian division of Merz Therapeutics

2023: Implementation of the Kontur.Diadok service

On April 4, 2023, Kontur announced that it had set up an electronic document flow for the Russian division of Merz Therapeutics. The processing time of documents has been halved. Sales to drug distributors are now faster, increasing their availability to end users.

Merz Therapeuticsm has set a goal to optimize document flow in order to speed up the registration of drug acceptance, as well as reduce the number of manual operations and simplify work with the archive. This was achieved through the transition to electronic documents. The company connected 80% of buyers to electronic document management (EDO).

You have selected Kontur.Diadok for the outbound EDM project. The service has already been used to obtain documents and, according to representatives of Merz Pharma LLC, the operator SKB Kontur has established itself as a reliable partner for implementation. Other important factors in choosing the EDM service were the operator's readiness to personalize the solution for the ERP system and the option to translate an industry document into XML format.

The result is the following scheme: documents are formed in the SAP ERP information system, connectors are Diadoc delivered to customers, combined into packages, and after signing are uploaded to the local archive of the company. This made it easier for specialists in the office who issue the shipment and warehouse employees who transfer the goods to customers. Processing time was reduced by 50%. Searching for documents in the archive and preparing answers when requests from regulatory organizations are received have become 30% faster.

The main signing thing is that the protocols for price coordination have accelerated, which lasted up to a month when working for. to paper The translation of the price agreement protocol into an XML format in the EDO service helped automate the work with this document - now the distributor signs electronically it in and immediately accepts it for accounting in its ERP system.

Merz's approaches are always patient-centric, and the company welcomes solutions in any area of the business that help improve the availability of quality therapy for people. The introduction of electronic document management is not only about numbers. By reducing the time of supply chains, the company helps people. Merz Pharma achieved thanks to the transition to EDO with distributors - partners accelerated the capitalization of goods, among which there are vital medicines. As a result, this brings the availability of drugs for patients closer, noted Yana Morozova, head of the supply of prescription and over-the-counter drugs at Merz Pharma LLC.

Almost any document can be translated into electronic form, and this will save time and labor. Most often, EDO users begin their implementation projects with an accounting primary. The Merz Pharma case shows how processes can be optimized if specific industry documents are applied. For the pharmaceutical industry, this is a price negotiation protocol. With the help of Contour. Diadoc, it was possible not only to establish the exchange of protocols in the service, but also to translate the document into a machine-readable XML format, which means that it can be accelerated both on the sender's side and on the recipient's side. said Sergey Sheremetyev, Head of EDO Customer Relations in Kontur.