"First Bit" automated the network of medical centers "Aibolit" in Tatarstan

2023: Implementation of the solution "BIT. Management of the medical center" in Tatarstan

Chelyabinsk office IT-integrator First Bit"" created for the network medical centers "" Aybolit from 13 branches Tatarstan to a comfortable environment for the interaction of the patient and the clinic on the basis. BAT. Medical Center Management The key ones are automated - business processes from customer appointment to integration with own and external laboratories. This was announced on May 10, 2023 by the First Bit company.

For a long time, the Aibolit network worked in a closed-source medical information system using its typical settings. Only the developer could finalize it for the individual tasks of the clinic, which greatly complicated the operation.

Top managers of Aibolit decided on the need to switch to MIS, which could be easily adapted to their tasks, including integrating with the site, application and laboratories. Such a system was BIT. The board of the medical center developed by the First Bit. Specialists of the First Bit have configured the integration of the site of the Aibolit network of medical centers and BIT. Management of the medical center. This allows you to keep it up-to-date in terms of the cost of services, the schedule of doctors, and the composition of the team. Patients received a convenient channel for recording.

The clinic has two contact center units serving the entire multifilial network. About five thousand calls are processed per day. Seamless integration of telephony with BIT. The management of the medical center made it possible to increase the speed and quality of processing calls to the center - the operator can immediately see all the information about the client (general information, interaction history, active appointments, reports on the bonus program, etc.). The call center manager can monitor the work of employees in real time through the call control panel.

With the introduction of this MIS, the bonus system came to replace the discount system. The ability to configure it is in the typical functionality of the BIT. UMC solution, however, individual improvements were made for Aibolit. For example, the accrual of quick-burning bonuses for the patient's birthday, the accrual of welcome bonuses when switching from a discount system to a bonus system, etc. Patients receive SMS mailing about burning bonuses, and administrators always see the current balance of the client. The network of medical centers has its own clinical laboratory. The information system was integrated with the laboratory information system (LIS): the sample of the analysis is registered in the BIT. UMC and transmitted to the LIS, and the result of the study is automatically uploaded to the patient's electronic medical record. Also during the project, integration with the external laboratory "KDL" was set up.

To facilitate the transfer of information between all employees inside the medical center, a 1C: Interaction system was built into BIT. It allows you to conduct general employee chats directly in the IIA, add discussions to any document, for example, to feedback from customers. Also, using 1C: Interaction systems, bots were configured to inform the internal IT service about applications. With the introduction of BIT.UMC, center employees can work directly from the program state information systems UNIFORM STATE HEALTH INFORMATION SYSTEM with and - SOCIAL INSURANCE FUND this is a typical functionality of the solution. To form personnel and accounting reports, BIT.UMC integrated accounting systems with the Aibolit network - 1C: Accounting 1C: Payroll and management.