| Developers: | Mototelecom |
| Technology: | Call centers |
The Mototelecom™ auto attendant – the system of intellectual processing of incoming calls allowing to activate a role of self-service and to complete the maximum quantity of calls to IVR. The Mototelecom™ auto attendant has no restrictions on the number of scenarios and algorithms
Specific Features:
- The web interface compatible to all widespread browsers creates program and platform independence and provides secure access to control of the Mototelecom™ Auto attendant from any computer.
- Service of voice mail allows to accept an unlimited number of messages and to notify addressees on their emergence and also has the convenient system of sorting, storage, search and listening.
- A system tapes telephone conversation all and saves records in a format of sound files and allows to run for search in date, time, directory number and other parameters.
- The Mototelecom™ Auto attendant program has ability to integrate with databases (An Active Directory, MySQL, Firebird, DBF, etc.) and CRM/ERP systems, by means of ADO/ODBC technology.
- Detailed reports form in the form of tables or diagrams and allow to obtain various statistical numeric and qualitative data by the set parameters.
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