Radiant Service Desk

Main article: IT Service Management (ITSM)

2023

Integration with the Printum MFP platform

Konica Minolta Business Solutions Russia, June 27, 2023 reported that integrated the monitoring platform predictive analytics printers MFP Printum and with the internal Radiant Service Desk system from. Radiant System More. here

Inclusion in the register of domestic software

The Radiant Service Desk ITSM solution developed by Radiant System is included in the register of domestic software. This was announced on June 5, 2023 by Konica Minolta Business Solutions Russia.

The developer received a certificate of inclusion of the system in the register. The main class assigned to Radiant Service Desk is "IT Service, IT Infrastructure and IT Asset Management Tools." The entry in the register No. 17128 was made on the basis of an order of the Ministry of Digital Development, Communications and Mass Media of Russia dated March 24, 2023.

Radiant Service Desk is open source software that provides user support and automates business processes for internal and external teams of any scale. The solution provides processes for managing incidents, service requests, problems, changes, tasks, assets and configurations, services and SLAs and knowledge.

The product was created by a team of experts with special expertise and many years of experience in implementing implementation and development projects. Radiant System helps customers improve customer and user support services with open-source solutions.

The inclusion of the Radiant Service Desk platform in the register of domestic software confirms its compliance with the rules and requirements of Russian legislation.

Developing the product and promoting it on the Russian market Radiant System is helped by a strategic partner - Konica Minolta Business Solutions Russia. Together, companies are introducing business service management practices and promoting the concept of ESM (Enterprise Service Management), which offers the creation of a single window for all business services.

Radiant Service Desk is the main product in Konica Minolta's portfolio in the Service Desk category. The company not only supplies it to partners and customers, but also uses it in its work to ensure a high level of service for customers. The inclusion of the solution in the software register makes it more cost-effective for customers, makes it possible to implement import substitution projects and strengthens the Konica Minolta IT portfolio.