Konica Minolta Business Solutions Russia: МФУ Printum

Printum is a multi-vendor monitoring and management system of seal. You can deploy the solution on various versions of Linux operating systems, both on foreign Ubuntu or Red Hat, and on Russian Astra Linux or Red OS. Konica Minolta equipment the platform supports from 2021.

2023: Integration with Radiant Service Desk

Konica Minolta Business Solutions Russia, June 27, 2023 reported that integrated the monitoring platform predictive analytics printers MFP and Printum with an internal system from. Radiant Service Desk Radiant System Now, when concluding service contracts with, Konica Minolta customers will have the opportunity to purchase such a service and monitor the state of their equipment fleet in real time on the Konica Minolta client portal.

By integrating the Printum monitoring system with the Radiant Service Desk corporate case management system, authorized users of the Konica Minolta client portal can not only create applications, use the knowledge base and case history, but also receive information about their printed equipment in real time. After connecting the fleet of equipment to monitoring, the main useful information about the devices will be available - the status of the devices, the model and IP address, counters for prints and consumables and other important data collected and presented in a convenient format.

To access the functionality, you will need to connect the monitoring system software agent to cloudy to the server to Konica Minolta. This will allow you to receive technical information collected from printed equipment for further interpretation and correct display on the portal. So far, such a service is provided only for Konica Minolta equipment.

Thus, customers who need a comprehensive printing outsourcing service receive additional opportunities to manage the service and track the current state of the fleet, check data received from project managers and a number of others. They will be able to forecast service costs and ensure print continuity, all of which will take less time than before.

All the solutions with which we carried out integration within the framework of the project are Russian. Radiant Service Desk and Printum are in, and register of Russian software cloud components of the systems are in. RUSSIAN FEDERATION Therefore, such a service may be of interest to companies that resolve issues. import substitution ON In addition, as an integrator, we can implement these products separately from our customers, as/ESM ITSM system and print monitoring/management system, as well as integrate them to provide the necessary functionality. This option will be convenient for companies with a closed infrastructure, without the ability to provide external access. They will be able to track the state of the equipment and form tasks for its maintenance in their own Service Desk closed loop, - commented the Konstantin Kurdyumov head of the department for implementing and supporting software solutions of Konica Minolta Business Solutions Russia.

Konica Minolta has been using Radiant Service Desk to manage service processes since 2012. Integration with various internal systems of the company is helped by the developer of the Radiant System platform. As of June 2023, this system is the main service tool to help manage cases and incidents, track SLA and customer satisfaction levels, accumulate engineering experience, automate service processes, and much more. Konica Minolta partners and customers who have authorized client access to the system receive all the advantages of using the service portal.