Mobius Technologies has introduced a three-dimensional service model based on the Russian service desk of the Okdesk platform

2022: Implementation of the Okdesk platform

Mobius Technologies has introduced a three-dimensional service model based on the Russian service desk platform from Okdesk, which announced this on July 25, 2023. The solution made it possible to scale the work with client requests several times and has sufficient potential for further expansion.

In 2022, many representatives of Russian business were left without service support and familiar software due to the departure of Western IT vendors. Under these conditions, Mobius Technologies took on the role of a service partner and integrator, which required a serious restructuring of internal processes and an increase in staff. The former service support department was transformed into a three-tier structure. The first level - field engineers performing work on the client's territory; the second is remote support; the third - experts on individual products (both full-time specialists and remote partners).

As a result, the company needed a large-scale service desk solution that could automate the work with client requests with such a three-level structure. At the same time, the search was conducted among domestic suppliers in order to avoid sanctions risks. After analyzing the offer available on the market, several options were selected. A more detailed study narrowed the choice to two options, from which the platform from Okdesk was recognized as the best.

{{quote "One of the main arguments in favor of Okdesk is a convenient and fast mobile application. In addition, we were impressed by the spirit of a startup with federal ambitions, which we felt when communicating with Okdesk specialists, "said Dmitry Brumirsky, director of the Mobius Technologies technical service department. }}

At Okdesk, on the one hand, we used our many years of experience in developing corporate service desk systems, and on the other, we wanted to make the product lightweight and affordable for a company of any scale, "said Kirill Fedulov, Okdesk Development Director.

After two months of testing, the commissioning of the Okdesk platform began. The complete transition to an updated work scheme took place in the fall of 2022. In addition to working directly with applications, Okdesk also allows you to track its overall effectiveness. Now Mobius Technologies can even more accurately assess the labor costs and productivity of employees.

With Okdesk, we provide customers with a personal account from which you can follow all applications, regardless of geographical location. The solution also allows you to clearly see where employees' time is spent, which helps to optimize internal processes. In a word, this platform has become an excellent solution for us, - said Dmitry Brumirsky, director of the technical service department of Mobius Technologies.