Hotel in Sochi has introduced artificial intelligence for personnel management

2023: Results of the SteadyControl Human Resources Control and Management System

For six months of the year, the Green Flow hiling hotel in the Rosa Khutor resort uses the Russian IT a control system SteadyControl Human Resources and, which helped to optimize the client service and increase the rating of the hotel. The company SteadyControl announced this on August 2, 2023.

System Interface - Standard Compliance Analytics for Guest Check-in

The SteadyControl system controls all processes in the reception area and controls the quality of the Belboev's work. She combined artificial intelligence, technology audio and video analytics with management practices. With audio pages, video cameras and integration with the cash register, the system analyzes daily compliance with the standards laid down in the hotel brand.

For six months of work, the hotel's valuation on the TrustYou platform increased by 2%. 40% compliance with the standard for notifying guests of all health-improving services during settlement. It is thanks to the hiling concept and activities, which are included in the price of accommodation, customers choose the hotel again.

25% of our guests return again, so it is important that the quality of service is at its best with each arrival. The system helped translate the hiling concept into every employee. In the near future, it is planned to connect our restaurant and hiling center to the system, - said Dmitry Shatsky, general manager of the Green Flow hotel.

Comprehensive checks allow you to achieve an objective assessment of the work of personnel, and these systems help to make informed decisions about the increase an employee or bonus for a high-quality work. As of August 2023, 85% of compliance with all standards in SteadyControl is equivalent to the full KPI Green Flow Hotel Administrator.

In each hotel, at the start, we identify problems in working out conflict situations. Employees are afraid of negativity, act chaotically or hide complaints from management. At the Green Flow Hotel, we managed to bring the negative to 100% compliance. Employees take the initiative, take feedback from each guest, and in the case of a claim, they work out each appeal efficiently and clearly. This allows you to level the conflict on the spot, avoiding negative reviews and maintaining the hotel rating, "said Violetta Lebedenko, head of the SteadyControl support department.