Softline provides technical support for Modis

2023: Comprehensive Technical Support Services

The provider of IT solutions and services Softline Group of companies announced on August 23, 2023 that it is providing a comprehensive technical support service for MODIS for the second year. Through 24-hour maintenance of IT services and systems by Softline engineers, MODIS ensures uninterrupted operation and availability of information resources, reducing the cost of maintaining its own IT service. The customer appreciated the professionalism of the engineers, the speed of response to requests, the individual approach, and the convenience and availability of a single request entry point.

In early 2022, MODIS decided to entrust the Softline team with ensuring the uninterrupted operation of the IT infrastructure and the availability of critical services. Softline Group of Companies has been engaged in multivendor support and maintenance for more than 15 years. The specialists demonstrated to the customer their competencies and high SLA, which guarantees the business the stability of IT services and business continuity.

Technical support of the MODIS infrastructure includes support for a wide variety of components: Windows Server, Exchange, Kaspersky Mail Gateway, VMware, VCenter, Veeam backup, Asterix FreePBX, Kemp, administration and maintenance of DSS and physical servers.

With the help of technical support experts of Softline Group of Companies, MODIS has improved the operation of the data backup system, internal services and services, increased the fault tolerance of the company's server infrastructure, and solved complex problems related to the functioning of the mail server, an internal portal based on SharePoint.

For MODIS, ensuring the operability and reliability of the IT infrastructure is one of the main tasks, so our customer scrupulously chose an IT partner for technical support. Our team provides expert assistance in solving complex IT issues and incidents, which is relevant in the context of limited access to technical support from foreign vendors. It is also important for our client that we provide technical support within the framework of a "single" window, solving a variety of IT problems, told Olga Shavshina, manager of work with large corporate clients of Softline Group of Companies.

Before contacting Softline Group of Companies, our company resolved issues related to servicing the IT infrastructure in different ways. After covid the restrictions, MODIS faced a shortage of highly qualified IT personnel, so we decided to seek help from infrastructure support companies. After unsuccessful work with one of them, we came to Softline Group of Companies. For time our cooperation with the Softline team, we were convinced of its professionalism and can note the high efficiency and quality of processing our requests. Thus, engineers were able to restore the critical server infrastructure in 5 hours (from the moment of submission of the application to the full recovery of the resource), which threatened to stop work. chain of stores Technical support specialists are always available - both in overtime and on weekends. Therefore, we may not worry about our business critical services - their availability is guaranteed, and our engineers constantly receive professional advice on improving infrastructure, which allows us to concentrate on solving urgent business problems. noted Sergey Lobanov, Head of Infrastructure and Information Systems Operations at MODIS.