Primsotsbank has an additional channel of communication with clients - "Dynamika Online Office"

2023: Implementation of the Dynamika Online Office solution

The company Dynamics has implemented a IT Primsotsbank solution in the landschaft. Dynamika Online Office The solution allows potential customers on the bank login site and fill out all the necessary on request data. After that, the bank receives an application for a product with a large set by information client, which allows you to weed out - spam applications and not spend time on them. Thanks to the decision of Dynamics, the bank has the opportunity to additionally communicate customers with bank specialists. Dynamics announced this on September 12, 2023.

Dynamics has been cooperating with the bank since 2018, during which time several components of the Dynamika IT ecosystem were introduced into the IT landscape: Dynamika Front Office for servicing individuals, Dynamika Credit Pipeline and Dynamika AML.

The introduction of Dynamika Online Office helped Primsotsbank to turn the registration form into a full-fledged channel of communication with customers, and also provided convenient interaction between the client and the bank. At the same time, all communication takes place without visiting the bank.

Thanks to the Online Office, customers can submit applications and carry out all subsequent actions through their personal account, including sending additional documents, communicating with bank specialists and tracking the status of the application.

In the future, the integration of the components of the Dynamika Ecosystem will allow banks not only to simplify interaction with customers, but also to be able to automatically count on giving customers personalized offers, for example, on the Overdraft product for business.

It is important to note that the cooperation of Dynamics with Primsotsbank continues, work is actively underway both on the development of existing and on the implementation of the latest solutions. It is planned to introduce other Dynamika products into the existing IT landscape of the bank.