Dynamika Online Office

Dynamika's online office is a solution for banks that want to improve the quality of service and increase sales. The solution can be quickly implemented and it does not require high costs, it is also possible to use it as a service (SaaS) with monthly payment, which makes the Online Office available to many banks. It allows you to turn the "zero client" into a full-fledged online communication channel and ensures smooth interaction between the client and the bank at all stages from application submission to its consideration and approval.

2023: Online Office Development

Dynamics On May 22, 2023, the company announced that it had developed and implemented in several banks Online Offices to register customers and their products. In addition to the customer interface, the solution has an operator window, an internal bid review process, and a sales tool through personal offers.

Dynamika's online office is a solution customizable to the bank's requirements, and it is convenient to place a link to registration in the Office anywhere: on the website, marketplace or in a letter to the client. When registering, customers are required only a phone number, no keys and an electronic signature, which greatly facilitates the process. The work of the operator is also simplified, since for unwanted requests there can be an automatic refusal, which saves the employee time to process irrelevant requests.

An important quality of the Dynamika Online Office lies in hyperpersonalized information messages: as soon as the client enters the PLC, the system automatically calculates the segment based on the available data and generates personal offers specifically for him. The client immediately sees these offers in the Online Office in the form of bright banners. This increases the likelihood that the client will be interested in new products and services of the bank, which, in turn, increases the number of sales.

When submitting an application, a minimum of effort is required from the client, since part of the information is automatically filled in from open sources. After registration, the client receives a convenient interface, where he can track the entire process of working with the application, and the bank receives a channel of additional sales and communication. In addition to submitting an application, a mechanism for signing documents has been implemented, including loan agreements, applications for opening an account, and more. Immediately after registering the application, the bank receives information about the new client, even if the application is not completed, all the data that the client managed to enter is transferred to the bank's CRM.

The online office also integrates with various components of the banking ecosystem, which simplifies and speeds up the process of processing applications and registering products. For example, in one of the partner banks, the Online Office integrates with the Dynamika Credit Pipeline. The client submits an application and all his further actions take place through the LoC: sending additional documents, communicating with bank specialists, tracking the status of the application. In turn, the bank's specialists work through the usual interface of the Credit Pipeline, at all stages of the application consideration, different specialists can ask additional questions to the client, while remaining anonymous and maintaining the entire history of correspondence. Thanks to the integration of Dynamika components, the partner bank not only simplifies interaction with the client, but also gets the opportunity to form on the basis of automatic settlement in the Credit Pipeline, and reflect in the Online Office a personal offer, for example, to issue a credit card with a pre-approved limit.