An expert in the field of service management for more than 15 years with high expertise in ITIL, people and project management. Twice built international service teams 13 + fte "from scratch" with the first place in the international standings in performance and efficiency, led projects to implement a new application processing system. She led projects with the study of the client path, the construction of client scenarios, developed the concept of Continuous Improvement at the company level (5000 + users).
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