TD Gidrolica (1C:CRM. Module for 1C:ERP and 1S:KA2)

2023: Automate customer relationship management and sales management with "1C:CRM. Module for 1C:ERP and 1S:KA2 in LLC TD Eurotrading

About Customer

LLC TD "Eurotrading"" is the largest manufacturer of plastic and concrete surface drainage systems under the trade Gidrolica brand.

Gidrolica drainage trays can be found on the central streets of many cities. The company also produces cast-iron grates. TD "Eurotrading" develops a dealer and representative network. The plant's products are offered by 14 regional offices with warehouses and 800 dealers.

To improve the interaction with representatives and the dealer network, the company's management decided to implement the 1C: CRM module. 1C-Rarus was invited as an integrator company.

Having got acquainted with the organization of business processes, 1C-Rarus specialists advised to use the "1C:CRM solution. Module for 1C:ERP and 1C: КА2. " 1C-Rarus experts installed the software, configured the initial accounting parameters, and trained users.

1C-Rarus has integrated the customer interaction module into the Eurotrading TD account system. Module "1C:CRM. The module for 1C:ERP and 1S:KA2 "helps the company manage an extensive network of representatives and dealers.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Implementation results

• A unified database for the company's partners has been created. Managers track customer interaction change analytics, and management monitors the number of contacts and which manager interacted with them.
• All incoming contacts are recorded in the system, there is no loss of information. You have set up standard contact templates as well as business process maps. Managers see at what stage of the "sales funnel" they need to connect to work with the client so that the transaction is effective.
• The visual calendar of planning tasks and calls, meetings helps employees of the Eurotrading TD to effectively use the principles of time management. Managers praised the automatic notification system for upcoming events.
• 1CCRM«:. The module for 1C:ERP and 1S:KA2 "is integrated with mail clients, office telephony, and exchanges information accounting with the accounting system. The necessary information and files are attached to the card, information about the client is clear and available.
• The system controls the payment of customers. The total amount of overdue debt decreased by 10%.

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers