Plant No. 423 (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2022: Automation of accounting using PP "1C:Enterprise 8. Management of trade and customer relations (CRM) "in LLC" Plant No. 423 "

About Customer and Project

To take into account trading operations and work with the client base at the enterprise Plant No. 423 LLC, the implementation of the software product 1C:Enterprise 8 was carried out . Trade and Customer Relationship Management (CRM). " A unified environment has been created for registration and control of sales, the purchase of goods has been simplified, and the transparency of warehouse balances has been ensured.

LLC "Plant No. 423" is engaged in the production of molds, stamps, casting of plastic products, mechanical processing. It has been operating since 2002. The production areas of the enterprise are located in the city of Bogoroditsk, Tula Region and occupy an area of ​ ​ 5000 square meters. meters. The geography of supplies is the territory of Russia.

To manage the sales process and organize structured work with the client base, the management of Plant No. 423 LLC decided to implement a CRM system.

The goal of the project: to increase sales by building long-term relationships with customers, high-quality processing of incoming requests. The company's specialists helped with the choice of an information system. 1C-Rarus

The project was implemented remotely, the following stages were completed:

• Preparation of the information base (setting accounting parameters, rights and roles);
• Installing an information base on users' work computers and loading reference book elements and initial residues;
• Employees were trained.

Implementation results:

• Sales information is consolidated in "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "and is updated in real time. The speed of processing applications has increased due to the convenience of obtaining information about warehouse balances, planned production volumes;
• It became possible to control the work for each client and understand at what stage the negotiations are and the likelihood of their completion with a successful sale. There is an increase in repeated calls and sales;
• Up-to-date information about inventory balances and customer-ordered goods allows a purchasing employee to quickly assess demand for goods, schedule deliveries, and generate orders to suppliers. This helps to maintain the necessary stock of demanded goods;
• The analytical analysis of the company's work implemented in the program helps the plant management to effectively manage pricing, control costs and profitability of the company.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• Monthly delivery and installation of ITS delivery set to the user's workplace is performed
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers

Customer Feedback

We have applied to 1C-Rarus for the automation of activities on 1C:Enterprise 8 platform. Our organization has decided to use the software product "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "for the purpose of automated accounting according to Russian legislation standards.

The system was put into commercial operation in 04.04.2022.

Our organization decided to use the software product "1C: Trade and Customer Relationship Management (CRM)" in order to organize the work of all departments in a single information space in accordance with the concept of customer orientation.

The company's specialists conducted a professional presentation of the program, during which we were convinced of its functionality to its current needs.

Our choice of 1C: Sales and Customer Relationship Management (CRM) program was mainly influenced by the following product capabilities:

• Customer Relationship Management (CRM)
• automation of the company's business processes;
• Customer Order Management
• Automate sales, purchasing, and inventory management processes
• supply and pricing management;
• Sales and purchasing planning, activity scheduling
• Managing, marketing planning and conducting marketing campaigns, managing customer service
• Expanded customer base analysis, joint analysis of settlements, turnover, and customer relationship history
• Monitoring and analysis of the effectiveness of trading, service and marketing activities.

We have chosen 1C-Rarus as the most well-known company on the market, having positive recommendations from clients, a wide staff of highly qualified consultants, a high-quality technical support service.

Software Product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "has an understandable and friendly interface, easy to use. As a result of its implementation, the efficiency of automated services improved, the time for routine operations was reduced, and the quality of staff work improved. Using 1C:Enterprise 8 system programs successfully, we recommend that other companies also become users of these programs.