Smikom Group (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at Smikom Group LLC

About Customer and Project

Smikom Group LLC is one of the leading Russian manufacturers of building materials and components. The company unites enterprises producing a wide range of products. In terms of species coverage - from non-metallic materials to finishing equipment, it is one of the largest manufacturers in the Russian building materials industry. It has been in history since 2006.

In their work, employees of Smikom Group LLC focus primarily on customers, providing them with high-quality products. The company needs state-of-the-art customer relationship management (CRM) technologies to grow. The management of Smikom Group LLC decided to modernize the outdated accounting system, to build business processes for working with clients, it was decided using the 1C:Enterprise 8 information system . Trade and Customer Relationship Management (CRM). "

The choice of software was helped by 1C-Rarus specialists. As part of the implementation, sales and installation work was performed, accounting policy settings, report forms were configured, and user training was conducted.

As a result of the implementation, the efficiency of the enterprise was increased:

• The speed of processing documents for sale has increased by 2 times
• Cases of loss of applications and wishes of customers when transferring information between company employees are excluded
• Reduced number of lost customers due to faster request processing and analysis of reasons for no deal
• Increase the rate of response to customer requests by allowing you to analyze the information accumulated in the information base
• Increased discipline of fulfillment of obligations to customers and orders within the company
• A convenient pricing system has been implemented, changes to the price list are made faster, errors in determining the price are excluded

The management of Smikom Group LLC notes the convenience of business management using the implemented CRM system. The storage and availability of information for each transaction provides the opportunity to ensure a high level of interaction with Customers.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale trade
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• Monthly delivery and installation of ITS delivery set to the user's workplace is performed
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers