Hotel Contract (1C:CRM. Module for 1C:ERP and 1S:KA2)

2022: Automation of customer relationship management and sales management based on PP "1C:CRM. Module for 1C:ERP and 1S:KA2 at Hotel-Contract LLC

About Customer and Project

The owners of Hotel-Contract LLC decided to implement a CRM system, since there were difficulties with the fragmented storage of information on buyers and suppliers, there was no automated sales control system.

When choosing a vendor and software solution, the following aspects were important:

• The ability to perform work promptly, without stopping trading activities;
• Acceptable budget;
• Flexibility in setting up a software product to suit your business needs and needs.

As a result, the contract was concluded with 1C-Rarus, and the software product "1C:CRM was chosen as the accounting system . Module for 1C:ERP and 1C: КА2. "

The implementation was carried out by 1C-Rarus specialists together with the customer's design team.

Summing up the project, representatives of Hotel-Contract LLC claim: "The existing difficulties in accounting have been successfully resolved." In a short time, the introduction of a standard functionality was carried out, which ensured the simplicity and economy of its further support.

Project results:

• Suppliers and bases buyers are maintained. Convenient and quick search of information is used;
• Accounting of discounts and special offers is automated, efficiency of marketing activities is analyzed;
• Registration of each appeal is carried out, due to which operational communication is maintained with clients, they do not leave due to the long reaction of managers;
• Each sale is recorded with the terms of delivery and mutual settlements, accounting errors have decreased, the speed of paperwork has increased;
• Increased transparency and manageability of business processes, a tool for analyzing the company's activities in real vremeni. is available for management

After the completion of the project, the joint work of 1C-Rarus and Hotel-Contract LLC continues in terms of consulting support.

Functions

The following functions are automated:

• Customer Relationship Management (CRM)

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers