Avantelecom has united the Employment Centers of Tambov into a single communication network

2023: Creating a single contact center for 25 branches and departments

The developer Avantelecom"" created a combined contact center for 25 branches and departments. Employment Center of the Tambov Region The modernization of the network cost 3.8 million, and rub the integration period took 30 working days. This was announced Avantelecom by "" on December 7, 2023.

The project ended in November 2023. Now the state institution is united into a single contact center and serves all territorial centers of the employment service. Disjointed and unrelated analog Virtual PBXs and integrated into a single network. The applications of citizens will be processed by specialists from different departments of the Employment Center. population

As part of the project, outdated analog equipment was replaced and a software IP-PBX was installed based on the modular Call Center software solution. The simultaneous operation of several telephone lines with a capacity of up to 1000 parallel calls is organized. The updated system allows you to ensure the principles of customer-centric work with appeals and meet the requirements of serving citizens, which the previous PBX did not allow to implement.

The addition was a convenient function for both the population and the employees of the CNS, with the help of which, in the event of an erroneous appeal of a citizen not to his territorial CNS, the call is transferred to the desired organization without the need to dial another number. Calls are forwarded both to the internal numbers of the territorial employment center and to the numbers of other regional employment centers.

We were faced with the task of combining 25 departments and branches of the Employment Center Tambov region into a single network. We have created a client-centric contact center based on the local PBX, which allows you to store all data institutions on your own servers without use. clouds The implemented system is flexible and convenient to configure: you can add or remove the necessary functionality at your discretion. And a one-time fee for integration allows you to save on a monthly subscription fee and connect new subscribers to the network, - said the director of Avantelecom LLC. Vladislav Viryasov

Thanks to a single multichannel number, each incoming call is processed. In case of a call to any of the branches of the institution, the call is forwarded to the head contact center - thus, specialists process all incoming appeals from citizens of the Tambov region.