ACY-Technology (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2023: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at ACY-Technologiya LLC

About Customer and Project

"Specialists" "1C-Rarus synchronized configurations" "and 1C: Trade and Customer Relationship Management (CRM)" Enterprise Accounting, "developed a loader from, Excel provided consulting services to users on working in the account system.

LLC ACY Technology"" carries out the production, sale technical support of pump units. As the company grew and developed, specialization was manifested more and more clearly determined by the state of the market and accumulated experience - development of automation systems industrial of pumping equipment. "

The necessary component of the company's development, according to management, is to improve business processes and improve work by automating internal processes. To build long-term mutually beneficial relations with suppliers and buyers, it was decided to implement a CRM system.

The company has been successfully cooperating with 1C-Rarus for a long time, their specialists support the development and updating of 1C software products for maintaining regulated accounting.

1C-Rarus experts advised to use the 1C: Enterprise 8 application solution. Trade and Customer Relationship Management (CRM). "

The choice of the accounting system is due to its capabilities:

• Storage of information about clients and projects;
• Unified working environment for all divisions of the company;
• Wide range of analytical reporting.

Automation results:

• The entire history of relations with the Customer is stored in a single information environment: contact details, legal documents. Managers noted the convenience of using the calendar: scheduling meetings and negotiations can now be done in the program. The calendar helps to distribute the workload evenly. The introduction of load planning mechanisms has increased the productivity of managers. In one day, it turns out to make more calls, organize meetings.
• Information on the volumes of planned shipments is available in the system. Purchasing employees have the opportunity to select suppliers and ensure that the necessary equipment is available in the warehouse.
• The work of marketers has become more effective: it is possible to analyze the sources of customer requests to the company, and select the most effective advertising channels. According to the system, target audiences are formed for marketing activities.
• The analytical capabilities of the program allow you to control the work of the company and quickly make management decisions.

The automation goals have been achieved, work with 1C-Rarus continues as part of consulting support and program update.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale trade
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Integration with other 1C: Enterprise-based systems
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers

Customer Feedback

We have applied to 1C-Rarus for the automation of activities on 1C:Enterprise 8 platform. Our organization has decided to use the software product "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "for the purpose of automated accounting according to Russian legislation standards.

The system was put into commercial operation in 02.06.2023.

Our organization decided to use the software product "1C: Trade and Customer Relationship Management (CRM)" in order to organize the work of all departments in a single information space in accordance with the concept of customer orientation.

The company's specialists conducted a professional presentation of the program, during which we were convinced of its functionality to its current needs.

Our choice of 1C: Sales and Customer Relationship Management (CRM) program was mainly influenced by the following product capabilities:

• Customer Relationship Management (CRM)
• automation of the company's business processes;
• Customer Order Management
• Automate sales, purchasing, and inventory management processes
• supply and pricing management;
• Sales and purchasing planning, activity scheduling
• Managing, marketing planning and conducting marketing campaigns, managing customer service
• Expanded customer base analysis, joint analysis of settlements, turnover, and customer relationship history
• Monitoring and analysis of the effectiveness of trading, service and marketing activities.

We have chosen 1C-Rarus as the most well-known company on the market, having positive recommendations from clients, a wide staff of highly qualified consultants, a high-quality technical support service.

Software Product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "has an understandable and friendly interface, easy to use. As a result of its implementation, the efficiency of automated services improved, the time for routine operations was reduced, and the quality of staff work improved. Using 1C:Enterprise 8 system programs successfully, we recommend that other companies also become users of these programs.