CityStroyPlast (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2022: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at CityStroyPlast LLC

About Customer and Project

CityStroyPlast develops formulations, produces and sells additives (additives) for the production of PVC products on favorable conditions for customers. Having at its disposal a modern material and technical base and a staff of highly qualified employees, applying the latest scientific achievements, CityStroyPlast provides:

• Unique recipes and end-to-end solutions;
• High quality and affordable product prices;
• Constant availability of products in the company's warehouse.

One of the main principles of the enterprise is high customer focus. To effectively build relationships with clients, the management of CityStroyPlast decided to implement a CRM system.

Through the implementation of CRM, the company's management planned to improve sales management business processes, ensure strict compliance with order deadlines, introduce personal responsibility for managers for work, and strengthen management control.

Software Implementation Partner "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "became 1C-Rarus.

1C-Rarus experts helped prepare the information base for work: settings for accounting parameters were made, system users were established, interfaces were created. The company's employees were trained and began full-fledged work.

Automation results:

• In a single information space, data is stored for the company's customers. The possibility of loss of information is excluded;
• It became possible to store the history of cooperation. When contacting a customer, the manager sees information about the buyer and builds a dialogue based on the characteristics and preferences of the customer;
• The program helps to build relationships not only with buyers, the work of the purchasing department manager has improved. Due to the ability to analyze the conditions of different partners, it is possible to choose the most profitable and fastest delivery times for materials;
• Managers actively use convenient tools for quick ordering, contract preparation, and the formation of shipping documents. The need for multiple information entry is eliminated, interaction within departments has been simplified. Errors and inaccuracies were reduced;
• With the help of analytical reports "1C:Enterprise 8. Trade and Customer Relationship Management (CRM) "management quickly receives data on financial performance and sales.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Wholesale trade
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Individual training at the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products
• Installing Software on Customer Computers