Novo-M Trading House (1C:Enterprise 8. Trade and Customer Relationship Management (CRM))

2021: Automation of accounting using PP "1C:Enterprise 8. Trade and Customer Relations Management (CRM) "at NOVO-M TD LLC

Operational accounting in the company "TD" NOVO-M "is automated using the software product" 1C:Enterprise 8. Trade and Customer Relationship Management (CRM). " As a result, the risk of losing information about the company's customers is reduced, the number of successful transactions is increased, thanks to competent planning of work with each request

The company "TD" NOVO-M "is a reliable furniture supplier.

The goal of the company: to preserve and increase the number of buyers, to become the largest company in the furniture market in the region. To achieve this goal, the company invests in employee training, development and improvement of internal processes.

Realizing the need to improve the efficiency of the sales department, management initiated a project to implement a CRM system. The available information resources were not enough to fully work with the client base and reflect the full sales cycle.

To implement the project, we turned to 1C-Rarus, which has extensive experience in the field of automation of trading enterprises. The software product "1C:Enterprise 8. Trade and Customer Relationship Management (CRM). "

The management of TD NOVO-M formulated expectations from the implementation:

• Storage of the list of counterparties and contact persons, as well as the history of requests and purchases;
• Increased customer satisfaction and sales growth;
• Increased control of the company's work by management.

Automation has reduced the risk of losing customer information. A unified software environment has been created for establishing, storing and working with client data.

Due to competent planning of contracts and monitoring compliance with the terms of the agreements, the percentage of applications that ended with the purchase increased.

Using the 1C tools, it became possible to select the target audience for marketing activities. Thanks to this, sales increased.

Management was able to monitor the operation of the enterprise using analytical reports of the information system. You no longer need to collect analytics from Excel spreadsheets, spend time calculating indicators. Generation of reports in 1C takes no more than 5 seconds and shows reliable information.

Functions

The following functions are automated:

• ABC/XYZ Sales Analysis
• Settlements with customers
• Settlements with suppliers
• Customer Ordering
• Ordering suppliers
• Calculation of standard cost of orders
• Retail trade
• Supplier Relationship Management
• Warehouse Inventory Management
• Pricing, Price Lists

Maintenance

• The Internet version of ITS and ITS Internet services are used
• Consulting is carried out on methodological issues of working with the 1C program
• Consulting is carried out on technical issues of working with 1C software products
• Preferential support has been issued 1S:ITS

Works performed

The following works were performed:

• Delivery of software products to the customer's office
• Consulting on the choice of software and options for its maintenance
• Initial Settings for Standard/Industry Solution (Program) to Start Accounting
• Selling Selected Products