Filistovich Pavel Aleksandrovich

Filistovich Pavel Aleksandrovich

Biography

He held management positions at Siemens IT Solutions and Services and Atos, where his tasks included the formation of support teams and process management.

2023: Director of DataRu Service Division

Russian The technology solutions and services vendor team DataRu continues to expand. The service business area of ​ ​ the company was headed by Pavel Filistovich. As Director of DataRu Service, he is responsible for organizing and providing service support for the digital workspace, as well as outsourcing for Managed Print Services (MPS). The company announced this on December 28, 2023.

The DataRu Service team led by Pavel Filistovich will develop the first and local technical support lines (Service Desk and On-site Support), as well as provide print outsourcing services (Managed Print Services, MPS). The tasks of Pavel and his team include building reliable relationships with customers, improving internal processes and introducing the division of the world's best customer service practices.

I had a chance to work with projects of various directions - from the production of metals to food products. In addition, I have extensive experience in outsourcing first-wave technical support, dealing with critical incidents, auditing, building a disaster recovery plan, that is, disaster recovery programs, as well as import substitution of foreign products. As an architect of solutions, I can immediately offer the client the approach that is best suited for his business and will solve the problems of support from the IT service and services, "said Pavel Filistovich, head of DataRu Service.

It is important for us that DataRu customers receive the highest level of service at all stages of interaction with the company. Therefore, in the process of expanding the business, we were looking for managers with an understanding of the "internal kitchen" of service units of different levels and scales, in various positions. We are confident that Pavel's experience with global IT giants will allow us to build processes in the service division taking into account the most current global trends and standards, "said Roman Gotz, CEO of DataRu.

In the fall of 2023, the domestic manufacturer of server and network solutions, as well as DSS systems DataRu announced the expansion of the business. The company announced the opening of two new directions - "DataRu Service" and "DataRu Consulting."