Voice robot from MTT helped speed up the selection of applicants for the Pobeda network

2023: Making a Voice Robot

MTT"" developed voice a robot on a platform MTS Exolve for a federal network of product discounters. VICTORY MTT announced this on January 31, 2024. The digital assistant conducts an initial interview with applicants and transfers it to information the personnel department. As a result of the implementation voice assistant , the company managed to reduce work costs call center by 3 times, and increase the speed of selection of candidates by 30%.

The introduction of a voice assistant has reduced the company's costs and optimized the process of processing applicants' requests: recruiters centrally receive data collected using a voice assistant and process received applications in accordance with internal regulations, "said Svetlana Egorova, head of the human resources department of the POBEDA retail network. - The connection of the robot is also due to concern for applicants - their time is saved, the format of the voice assistant is convenient and understandable for them.

About 500 calls on employment issues are received at the call center per month. A voice assistant instantly answers applicants' appeals, clarifies which vacancy and which of the three areas is of interest - a store, office or logistics, finds out the main characteristics of the caller and transfers contacts to the personnel department. There is also an opportunity to communicate with the operator, but over the entire period of the digital assistant's work, only 5.3% of the total number of callers asked to transfer to a "living person."

Given the volume of recurring tasks, the digital assistant is an indispensable assistant in recruiting, "commented Kostas Dubosas, MTT Sales and Service Director. - In addition to the initial interview, he is also trusted to instruct staff, collect feedback and this is not a complete list of responsibilities that HR is increasingly willing to delegate to digital assistants.