MTS Exolve

Main article: PaaS - Platform As A Service

MTS Exolve is a CPaaS solution (Communication Platform as a Service). The name of the Exolve platform contains the meanings of the words "explain," explain, and "solve," decide, which reflects the need of developers to minimize the time spent on solving technical problems, as well as on training new users.

2024

Integration with MTS Link

Webinar Technologies, MTS Link, a platform developer for business communications and collaboration, and MTS Exolve, a developer of communication services for business, jointly implemented the ability to connect to MTS Link video conferencing using a telephone call. The feature will help users with poor Internet connections stay in touch with their colleagues. MTS Exolve announced this on July 11, 2024.

Thanks to the integration of MTS Link and MTS Exolve, users will be able to connect to meetings in MTS Link services in the absence of an Internet connection from a mobile or landline phone. To do this, you do not need to register or download the application. It is enough to dial the number, in tonal mode enter the event identifier (a unique set of nine digits) and press "#."

As of July 2024, connection from mobile numbers is available throughout Russia, and from a landline phone in eleven regions of the country. The cost of the conversation will not differ from the cost of any other outgoing call in accordance with the carrier's tariff. Also, companies can connect a number starting with the digits "8-800," in which case minutes are not charged. The functionality is available upon request to MTS Link technical support service.

The MTS Exolve platform forms a trend for convenient multi-channel communications for business. Integration with MTS Link was implemented in a short time, as our platform integrates with complex IT systems. This allows you to scale and expand the solution to other services, - commented Ramil Bikkuzhin, General Director of MTS Exolve.

MTS Link maintains a high quality of communication and availability of its services so that customers can count on a reliable connection even outside the office. Now, thanks to the ability to exchange knowledge within the MTS Group and integration with MTS Exolve, users will be able to connect to video calls, even without access to the Internet. On the road, at the construction site or on a business trip, telephony will help you stay in touch with colleagues always, "said Vladimir Karpenko, head of Enterprise MTS Link.

Integration with Ozon fresh

MTS Exolve, a 100% subsidiary of PJSC MTS"," a developer of communication services for business, Ozon and implemented a solution for data protection users. Marketplace It increases the level of privacy protection for personal data users who purchase goods Ozon fresh express on delivery. MTS Exolve announced this on July 3, 2024.

The "Number Protection" solution is implemented through the integration of the MTS Exolve platform with Ozon fresh. Thanks to integration, the system through the Telecom API connects courier service specialists with the Ozon fresh user without revealing the user's phone number.

Against the background of the active scaling of delivery channels, when we open hundreds of new points, the Ozon fresh service pays special attention to the protection of personal data of the growing client base. It is important for us to find a balance between convenience and delivery speed, a high level of service from couriers and, of course, the privacy of our buyers. Therefore, we decided to use the capabilities of MTS Exolve to protect numbers so that our customers can always contact the delivery people without the risk of number leakage or other information, said Arina Knyazeva, director of business development and commerce at Ozon fresh.

The service "Number Protection" is actively used by delivery services, taxis, marketplaces. This solution is now available for Ozon fresh users as well. Buyers can contact the courier directly without disclosing their contact details. We are confident that our solution will ensure a high level of security when buying on Ozon fresh and improve the user experience, commented on MTS Exolve CEO Ramil Bikkuzhin.

Static IP Availability

MTS Exolve has implemented additional capabilities for users of the communication platform. This was MTS announced on June 25, 2024.

Now you can configure the storage time of conversation recordings depending on the needs of the business - for a period of a month to a year, and in addition - download recordings in audio and text formats. It also became available to create a Static IP IP address through the Personal Account interface.

The function of recording and storing conversations is important for monitoring the quality of client communications, resolving disputes, analyzing the work of contact center operators, collecting feedback, training employees and other business processes. Previously, MTS Exolve provided the opportunity to record and save the conversation for one month. Now users will be able to choose longer retention periods - 3, 6 and 12 months - and thus more flexibly manage the archives of conversation records through the Personal Account in order to improve the quality of customer service.

If earlier the call history was designed for storage for 30 days, now platform users will be able to choose longer terms, up to a year, - commented Vasily Sazhko, Product Director of MTS Exolve. - Analysis of call records helps the business not only identify weaknesses in communication with customers, but also find and implement best practices. We continue to further develop our API platform to provide businesses with the most demanded functions and services.

In addition, the creation of Static IP has become available in the Personal Account. Static IP - a static IP address allocated SIPprovider for making and receiving calls through. Internet

IP telephony provides high quality and secure communication, and with static IP you can flexibly route incoming calls on your equipment. Such calls can also be automatically recorded and decrypted into text.

Ability to register with MTS ID

MTS Exolve, a 100% subsidiary of MTS PJSC, has implemented the possibility of registration and authentication in its personal account using MTS ID. Now the user can create an account on the platform and log into it using the service. MTS announced this on April 24, 2024.

To enter your personal account, just enter the phone number of any operator and receive a one-time code in SMS. This method is safe and convenient, since it does not require entering an email and password.

After registration through MTS ID, you can select and configure any of three login methods: permanent password, one-time code in SMS, permanent password + one-time code in SMS (two-factor authentication).

We are constantly working to improve the experience of platform users, - said Vasily Sazhko, Product Director of MTS Exolve. - This service allows MTS Exolve users to log in and register on the platform faster and easier. One-time code is one of the most convenient and secure ways to authenticate. If desired, customers will be able to protect their account as much as possible by connecting an additional password login.

Transfer of all key MTT products and services to a single MTS Exolve platform

MTS Exolve (MTT JSC), a 100% subsidiary of MTS PJSC, a developer of communication services for business, on April 17, 2024 announced the transfer of all key products and services of MTT to a single technological platform that will combine the functionality of virtual PBXs, robots and Telecom API solutions. MTT will also continue to operate under the MTS Exolve brand.

As the company representatives explained, MTS Exolve is becoming an umbrella brand and technological core for current and future MTT products in the B2B segment, which significantly simplifies and accelerates their integration both within the company and with solutions of third-party vendors.

Thanks to this association, MTS Exolve and MTT customers will have access to an innovative communication management system through a single window. They will be able to use the capabilities, cloudy telephony the ability to integrate robots and other solutions using the Telecom software interface. API This will enable businesses and developers to create a range of unique customer experience solutions.

Virtual PBX (VATS) is a multifunctional cloud tool for business communications with customers. Subscribers can be connected to the system regardless of where they are and what devices they use (computer, laptop, tablet, smartphone).

Robots are a service for automating routine processes that allows you to collect exactly those scenarios by which the service will communicate with customers, receive calls, send messages and prepare the necessary reports and analytics.

The Telecom API is a tool that provides ready-made call and message solutions across channels, seamless integration into existing IT systems, and efficient management of omnichannel communications.

The MTS Exolve platform is designed to facilitate business tasks, allowing employees to free up time to solve typical issues through automation and improving the quality of service. Its services help companies interact with customers through various channels: instant messengers, social networks, SMS, calls.

"Combining MTT products on a single technological platform of MTS Exolve is an important stage in the company's development, which will allow us to further develop and promote the product portfolio in the B2B communications segment," commented Ramil Bikkuzhin, CEO of MTS Exolve. - This will help, on the one hand, the business get access to the full range of products and services on one platform, which will significantly increase its efficiency, and on the other hand, it will improve the user experience of its customers. MTS Exolve - the platform of communication services, which we launched for business and developers last year, was positively received by the market. Over the year, about 10 thousand developers used its capabilities in their products, and the revenue exceeded 3 billion rubles. We are constantly developing it, complementing it with new services - from cascading mailings and messaging to improving contact based on Big Data, "added Ramil Bikkuzhin.

Call integration service for mobile and web applications

In the MTS Exolve digital platform, a service for integrating calls into mobile and web applications has become available. This was reported on February 21, 2024 to representatives of MTT, a subsidiary of MTS. Thanks to the service, developers and businesses can connect calls from mobile and web applications using ready-made SDK (Software Development Kit) libraries.

In today's business, our own branded applications play an increasingly important role. They help strengthen customer engagement, increase sales and increase consumer loyalty. The Mobile Voice SDK and Web Voice SDK functionality allows you to create applications with which users can make and receive calls on a mobile device or in a browser window without manually dialing a number.

"We offer developers a set of tools, libraries, documentation and code samples to simplify the development and integration of calls into applications," commented Vasily Sazhko, MTS Exolve Product Director. - Our new functionality is ideal for a wide range of activities including logistics, taxis (with driver-client connectivity), healthcare, finance, e-commerce, education and others. Flexibility, high performance, and multi-platform usability make it an integral tool for a wide range of business applications and services. "

The service can be integrated into both mobile applications and web applications. The Web Voice SDK within MTS Exolve allows you to create applications that can make and receive calls directly in the browser window.

According to MTT, the new services from MTS Exolve support the most common browsers and operating systems (iOS, Android), which allows it to be used on various devices. Calls are made based on a SIP connection based on WebRTC technology, which provides secure communication without interference and echo over the Internet.

Start the service of automatic text decoding of phone calls based on audio recording of conversations

The digital business platform MTS Exolve has launched an automatic text decoding service for telephone calls based on audio recordings of conversations. This was MTS announced on February 8, 2024.

Previously, MTS Exolve provided the opportunity to record the conversation and save it as an audio file. With the updated MTS release, Exolve allows you not only to save a voice recording, but also to turn it into text in order to quickly receive a transcript of any call. This helps to greatly simplify the work of corporate customers, in particular quality departments: you no longer need to listen to every conversation between support employees and clients - just read the text and adjust the service script with the following dialogs.

Users can connect the service for free without additional integration in their personal account on the site exolve.ru.

Charging is based on the pay-as-you-go principle, that is, the user pays for each transcribed minute at the end of the call.

For February 2024, all records and text transcripts are stored for a month, in the near future users will be able to choose longer retention periods.

The call transcription service opens up opportunities for MTS Exolve users to analyze and optimize the work of their employees, which in turn contributes to improving customer service and improving business efficiency, "commented MTT Product Director Vasily Sazhko. - The service will be in demand in customer support, as well as in education, marketing, medicine and many other areas where the amount of content that needs to be analyzed is large.

Add Cascading Mailings

The developers of the digital platform MTS Exolve have implemented an additional service, thanks to which the business will be able to carry out cascading mailings. The solution will allow you to transfer the information you need to customers through a convenient channel for them and increase the efficiency of notification delivery. These can be messages about promotions, opening new branches, changing the operating mode and other useful information. MTT announced this on January 24, 2024.

Cascading mailings enable consistent voice calls and messaging, taking advantage of different communication channels and optimizing customer communication costs.

MTS Exolve users will be able to configure notification parameters, select the required condition for moving to the next step of the cascade, as well as receive statistics on the distribution results. For example, you can start voice messages first, and then send text messages if necessary. Up to 500,000 text and voice notifications can be sent as part of a single cascade distribution.

The functionality is developed on the MTS Exolve cloud platform, which was launched on the basis of MTT solutions in 2023 and is designed to quickly and flexibly create communication services by business and developers.

Now users of the MTS Exolve platform will be able to combine both voice and text for communicating with their customers in the most convenient and optimal sequence for them, "commented Vasily Sazhko, MTT Product Director. - The MTS Exolve development team is working to continuously improve and update the platform, offering the business the necessary tools for effective client communication.

2023

Sending SMS with Alpha Name

MTT JSC, a provider of intelligent solutions for business, has implemented a service for sending SMS from the alpha name (individual name of the sender) on the MTS Exolve platform. The company announced this on August 30, 2023.

For the first time, business and developers have the opportunity to use both voice and text to communicate with their customers on the same platform using the personal account interface.

Thanks to the implementation of this service from MTT, corporate users will be able to:

• send an unlimited number of SMS messages using an alpha name, which can be a company name, brand or domain,
• receive a 100% guarantee of SMS delivery with the sender's name,
• increase brand awareness, including in other communication channels,
• draw the attention of SMS recipients to the brand and help them find messages faster in the "inbound,"
• launch marketing campaigns and increase their reach,
• build a positive image of the company and build consumer confidence.

The functionality of sending SMS messages from alpha names has become available thanks to the update of the MTS Exolve cloud platform, which was launched in January 2023 and is designed to quickly and flexibly create communication services by business and developers.

The SMS sending service can be used by both new platform users and existing ones, including Russian marketplaces, and medium and small businesses.

MTS Exolve is an omnichannel communication platform that ensures business interaction with customers through all communication channels, now also SMS, from a single interface, - commented on MTT Product Director Vasily Sazhko. - We are developing our platform, making channels more efficient and efficient for our corporate customers and for developers. Using the functionality of sending SMS from alpha names, you can not only automate communication with customers, but also create a single and recognizable corporate identification, attract a new audience, increase the level of trust and brand recognition.

Launch into commercial operation

On April 5, 2023, MTS PJSC announced the launch of a cloud platform for fast and flexible creation of MTS Exolve communication services, the functionality of which has become fully available to all users.

The platform allows the business to develop its own applications for communicating with customers, provides "seamless" integration into existing IT systems and effective management of omnichannel communications.

Now platform clients - developers of communication services - using the personal account interface, can implement solutions such as callback, authorization by number, intelligent selection of an outgoing number, number protection, calltracking, voice and text message management, which will reduce costs, increase flexibility and efficiency of interaction with clients.

As of April 2023, more than 3,000 developer users are registered on the platform. This percentage of conversion indicates a good return, which will increase with the start of advertising campaigns.

A special resource has also been created on the platform for the professional community of developers, where webinars and conferences will be regularly held.

The platform is based on the solutions of the MTT subsidiary. The platform will become the core for all MTT services, which will significantly simplify and speed up their integration not only within the company, but also with solutions from third-party vendors.

Since the launch of MTS Exolve, we have seen high interest from target audiences in our platform. We received many positive reviews from the first users who appreciated the convenience of their personal account and the functionality of the product, - commented Ramil Bikkuzhin, General Director of MTT JSC. - We will actively develop the platform in the interests of our clients, complementing it with the most modern and popular services for automation of client communications.

The main components of the platform, such as the kernel module, voice and text message management, are created and controlled by the MTT development team. The platform solution is deployed and reserved in MTS data centers.

Running the solution

PJSC MTS"," a digital ecosystem, announces the launch cloudy of the MTS Exolve platform, which is designed to quickly and flexibly create communication services. The platform allows you to develop your own applications for communicating with customers, provides "seamless" integration in existing IT systems and effective omnichannel communication management. More. here