The Neuroniq electronic queue system has been installed at the Gazprom Mezhregiongaz branch in Ryazan

2024: Electronic Queue System Installation

In the office of Gazprom Mezhregiongaz in the city of Ryazan, an electronic queue system was installed with a preliminary record and a system for assessing the quality of service. According to the customer's feedback, the implementation of the Neuroniq system made it possible to reduce waiting times, increase customer satisfaction and optimize the work of the service department. This Technology of the Future was reported on February 2, 2024.

Neuroniq's electronic queue allows customers to make an appointment in advance, avoiding long waits and simplifying the service process.

As part of the implementation of the system, an information LCD board with a diagonal of 43 inches was installed, which informs visitors about the current state of the queue. In addition, LED boards with ceiling mounting were placed at the workplaces of operators. The operator's scoreboard displays the number of the client when he is called to a specific specialist.

For the convenience of customers, a floor-mounted terminal with a touch screen and a thermal printer was installed, as well as a PC-media [server] for reliable system operation. The terminal of the electronic queue system was decorated in the company's corporate style, giving it a unique look.

Service quality assessment is implemented on tablets, which are located at the workplaces of operators.

An important component of the Neuroniq system is, software which provides various options, including voice visual support, sending notifications to and, e-mail SMS as well as the ability to monitor the work of departments.

As a result of the implementation of this system, Gazprom Mezhregiongaz was able to significantly optimize its business processes and improve the level of customer service. Neuroniq's electronic queue system is an innovative solution that improves office performance and customer satisfaction.