Queue Neuroniq Queue Management System

2022: Inclusion in the list of innovative, high-tech products and technologies

On July 15, 2022, the Commission for the Determination of Innovative, High-Tech Products and Technologies (IVP) decided to comply with the Criteria for classifying products as innovative, high-tech products and technologies and to include the Neuroniq intelligent system in the List of IVPs - Virtual Electronic Queue. This was announced on August 11, 2022 by the Technology of the Future company.

The list of innovative, high-tech products and technologies is formed in order to provide customers with purchases of innovative and high-tech products by the Department of Entrepreneurship and Innovative Development of the city of Moscow.

According to the Regulation on the Procurement System of the City of Moscow, approved by the Decree of the Government of Moscow dated 19.07.2019 No. 899-PP "On the Procurement System of the City of Moscow," city customers should proceed from the priority of providing state and municipal needs by purchasing innovative and high-tech products in the amount of at least 5% of the total annual volume of purchases.

The criteria for compliance of the products and technologies of the TTI are:

• Product novelty
• Economic effect of the product sale
• Potential for use in urban economy
• High technological level

The Neuroniq virtual electronic queue fully meets all the criteria and solves the problems of automating the management of visitor flows in the urban economy: for enterprises and organizations of consumer services of the population, trade and catering, social security organizations, educational and educational institutions, health care organizations, etc.

The economic impact of implementing Neuroniq is achieved by minimizing the cost of implementing the electronic queue, reducing costs, improving the efficiency of personnel and the organization as a whole. The social effect is due to the organization of a high-quality client service, the organization of the workflow, ordering the queue, and reducing the likelihood of conflict situations.

2020

Presentation of NeuroniQ Box electronic queue system

On July 14, 2020, the Technologies of the Future company presented the NEURONIQ BOX electronic queue system.

To improve the quality of service, many government, financial and medical organizations use a queue management system. This software and hardware complex automates the queue distribution process, contributes to increasing customer satisfaction with the service, increasing competitiveness and improving the efficiency of the organization as a whole.

However, not every company has enough space to accommodate equipment - touch terminal, information boards. In addition, implementation requires time and training of personnel.

NEURONIQ BOX was developed to improve the quality of reception and service for visitors everywhere.

NEURONIQ BOX is an autonomous electronic queue system designed to serve visitors by a maximum of 10 operators. Registration in the queue is carried out from the smart terminal. Information about visitors' calls is displayed on an LED TV. The operator can use a mobile device as a workstation, for example, his own tablet or smartphone. The equipment interacts via Wi-Fi.

The system is quickly deployed, has a simple, intuitive interface. Setup does not require much qualification.

NEURONIQ BOX is suitable for personnel agencies and human resources department, for household houses, beauty salons and hairdressers, for pick-up points Internet- shops, for notary offices and legal advice, for registration desks and reception, and for other companies small and medium-sized businesses.

Presentation of Neuroniq OnLine Trade Visit Planning and Booking System

On May 22, 2020, Technologies of the Future introduced the Neuroniq OnLine system for trading.

In connection with the recommendation Rospotrebnadzor on social distancing, retail companies trade began to limit the number of buyers in trading floors. Which led to long queues outside stores.

The solution to this problem is the implementation of the NEURONIQ OnLine visit planning and booking system. The NEURONIQ OnLine pre-recording software module is specially designed for customers to independently select the time of visit and for automatic sending of SMS passes. Customers are thus able to freely manage their time instead of waiting long in front of the mall.

Features of NEURONIQ OnLine:

• getting rid of crowding before entering the trading floor, due to the uniform distribution of the flow of visitors;
• increased customer loyalty due to improved service quality;
• Increase the likelihood of a repeat customer visit and a positive recommendation
• improving site indexation by search engines by increasing site traffic;
• Minimum amount of work to implement and configure the system
• appointment service is available anytime and anywhere, regardless of the company's opening hours;
• compliance with social distancing measures and to combat coronavirus infection.

NEURONIQ OnLine Operating Principle

1. There are two ways to access the Preauthorization Form:

• pressing the corresponding button in the announcement of the visiting mode posted on the organization's website;
• scanning the barcode located at the entrance to the trading floor, next to the announcement of the visiting mode.

2. The client goes to the appointment page on the company's website and selects the branch of the shopping center of interest to him.

3. Next, the client chooses a convenient date and time for visiting the store. The capacity of time intervals is calculated based on the area of ​ ​ the premises of the trading floor and the average indicator of the buyer's presence in the hall. This also takes into account the number of escorts.

4. The customer enters their contact details and clicks the "Register" button.

5. The screen displays information about the date and time of the appointment, as well as the contact information of the shopping center selected by the customer. The specified mobile phone number receives an SMS message with confirmation of registration.

6. 15 minutes before the start of the time slot, an SMS pass is sent, which must be presented at the entrance to the shopping center. An employee of the company, if there is a maximum number of buyers on the sales floor, may temporarily refuse to visit. Or, if other clients do not appear, allow entry of previously reserved time.

The functions of NEURONIQ OnLine can be enhanced by the use of automatic control of access and location in the shopping center, information system and call of customers. To obtain feedback, it is possible to collect statistical information and provide information reports containing preliminary record data, contact information, as well as the status of receiving the service (appeared/did not appear).

2017

Neuroniq for MPSC

For multifunctional centers, the process of streamlining the flow of visitors, uploading statistical service reports, as well as the ability to create a single centralized system is especially important.

• The more common free database management system MS SQL Express 2012 is used;
• The server module and client modules are created on the basis of a proprietary platform, characterized by strong functionality for working with databases, tables, and file structure;
• Functionality compared to analogues (Skype, mail, personal communication);
• For users, engineers, commissioning personnel, the system is easy to set up - quick loading of service guides, operators, workplaces, etc., useful tools for convenient and quick editing of tables, flexible event logging management (communication with client modules, peripheral equipment);
• Flexible Report Builder;
• Automatic update of all modules;
• Online technical support with screen demonstration;
• Built-in tools for quick, easy commissioning;
• Ready-made API for integration;
• Interaction with AIS MPSC of different manufacturers, IFNS.

Neuroniq for fast food establishments

On May 4, 2017, the Technologies of the Future company announced the release of software for implementation in the halls of cafes, fast food restaurants - an electronic queue with functionality adapted to the specifics of the restaurant business.

Institution coupon, (2017)

Algorithm of the system operation: the guest can independently select dishes for ordering on the touch menu of the screen and observe the preparation on the information board in the waiting area. The ticket number with information about the order, printed at the terminal for the visitor, is simultaneously duplicated into the kitchen and the cook can start cooking without losing time.

Using the software will help unload the cash area from the live queue.

Neuroniq

On April 26, 2017, the Technologies of the Future company announced the development of technology through which a visitor can track the state of his queue through a smartphone.

The convenience of using queue management systems has been replenished with the ability to inform the client about his position in the queue: the refinement of the Neuroniq electronic queue system provided the ability to track the status of the queue using a smartphone.

Software presentation on the smartphone screen, (2017)

In order not to miss the assigned service time, it is necessary to read the QR code from the registration card and go to the page - an analogue of the main information board in the institution.

The visitor can observe the real picture of the movement of his ticket number online, being in any place convenient for him.

2016: Inclusion in the software register

NEURONIQ software is included in the Unified Register of Russian Programs for Electronic Computers and Databases under No. 354 (Order of the Ministry of Telecom and Mass Communications of Russia of 08.04.16). The main objectives of the Complex are:

• replacement of the existing service system based on the "live" queue, which does not provide the possibility of comprehensive information and analytical support for the processes listed above;
• reducing the time spent by taxpayers on receiving services provided in inspections;
• a fundamental change in the waiting atmosphere for citizens, allowing them to freely manage their time instead of standing in line;
• increase of efficiency of work and productivity of inspection employees due to uniform distribution of load during working hours;
• implementation of modern requirements for the quality of service to taxpayers;
• administration of taxpayer flows depending on the services received;
• implementation of a comprehensive approach to the organization of taxpayer reception, development of uniform requirements for the quality of taxpayer reception in all inspections;
• ensuring a uniform approach to the scope of services provided to taxpayers in the operating rooms/inspection rooms, which should be available to taxpayers in the Complex;
• ensuring prompt monitoring of the process of receiving and servicing taxpayers and collecting statistical information;
• substantiation of organizational and standard measures based on the results of analysis of statistical data of the Complex, on the load per employee and on the work of the inspection as a whole;
• achievement of the established indicator of the annual assessment by taxpayers of the performance of the heads of territorial tax authorities.

All equipment of the Complex meets the requirements for functional characteristics (consumer properties), technical characteristics of equipment, quality and safety of equipment specified in the technical assignment of the auction documentation.

2015: NeuroniQ Queue

NeuroniQ Queue (Queue Management System) is a set of equipment and software that allows you to streamline the reception of visitors, get rid of "live" queues, as well as solve the problem of accounting and increasing personnel productivity.

NeuroniQ Queue WCS includes:

• NEURONIQ QUEUE software modules;
• a touch terminal for selecting a desired service and receiving a serial number ticket;
• main information boards and workstation boards showing the number of the called customer;
• Attendant consoles for calling the client
• voice announcement system;
• Service Quality Evaluation Panels.

NeuroniQ Queue. Advantages

Customers are spared the need for tedious queuing, which leads to nervousness in fear of losing their turn and risks conflicts. They spend waiting times in a comfortable recreation area, having the opportunity to go about their business. Thus, customer loyalty to the company and the likelihood of a second visit increases. Operators are able to work in more comfortable conditions, stress load is reduced, working time is more efficiently distributed. The company's management, thanks to the automation of business processes, is able to efficiently distribute the workload of employees, increase their productivity and analyze service processes.

NeuroniQ CMS Queue provides statistical information on customer service, including feedback on service quality. The marketing department is able to place information about the company's services on coupons and boards. While waiting, customers can be shown commercials, it becomes possible to familiarize themselves with advertising materials. Efficient distribution of client flows and comfortable waiting work to improve the company's image.

The NeuroniQ system supports web registration, has a flexible configuration system, allows you to display statistical data on service and is integrated with various accounting systems. Over a thousand facilities across the country are equipped with queue management systems.

Technologies of the Future is a full-cycle company, developer of both software and hardware of the system, which ensures full compatibility of components and optimal operation of NEURONIQ systems. The production base allows you to implement your own innovative solutions and quickly respond to market changes in order not only to maintain compliance of components with current realities, but also to set the vector of development of this direction.

All equipment and software under the NEURONIQ brand is produced in Russia, which allows you to keep the cost of the solution at a significantly lower level than that of foreign counterparts. Technologies of the Future has the necessary stock of equipment in the Moscow region, which reduces the delivery time of NeuroniQ systems.

Technologies of the Future creates intelligent systems that require the use of individual software solutions and the integration of various peripheral equipment (video cameras, barriers, automatic gates, parking sensors, etc.).

NeuroniQ intelligent systems are used in any company that cares about the quality of customer service and increase their loyalty, optimize organizational processes and reduce costs, improve company efficiency and personnel productivity.

NeuroniQ systems are installed in bank branches, payment centers of insurance companies, multifunctional centers, tax inspections, traffic police departments, pension funds, medical centers, polyclinic and hospital registrations, retail and service enterprises, client halls of mobile operators, warehouse complexes, car services, tire installation centers, embassies and visa centers.