Nexign ReQuest

Main article: Data management

2024: Nexign ReQuest Platform Introduction

low-code platform from Nexign will make it easier for support services. The developer announced this on March 19, 2024.

Nexign ReQuest is a low-code platform for obtaining, processing and visualizing data according to business scenarios. It simplifies the collection of data from various sources, including DBMS, log storage systems, external and internal systems, using API requests. With Nexign ReQuest, contact center operators and support staff have a single window of access to customer information. This reduces the time to process and close cases by three times. The product reduces the number of calls to each next level of support by up to 40%, and reduces the burden on business units and total cost of ownership (TCO) by up to 30%.

Nexign ReQuest automates the acquisition and processing of data from heterogeneous sources and visualizes it in a structured way. For example, the platform integrates with chat bots and IVR systems to automatically find an answer to typical questions and enrich them with additional data, and is used to upload data for CRM systems. In addition, the product can connect to new third-party systems using adapter extensions, which makes it possible to create new scenarios for processing requests without involving developers.

Contact center operators and support staff are often forced to manually collect data from various databases when working with user requests, due to the lack of automation of actions when analyzing requests. This complicates the process of processing a client's request, can negatively affect his loyalty. Our Nexign ReQuest product helps to solve this problem, significantly reduce the time for processing subscriber calls. It works for the Russian Tier-1 level operator and has already proven its effectiveness, "said Mikhail Vysokolyan, project manager at Nexign.