Glavstroy Regions increased customer service speed by 15%

2024: Smart ID Engine Implementation

One of the developers of the Moscow region, Glavstroy Regions, has introduced Smart Engines technologies for recognizing customer passports, SNILS and other documents. As a result, the company managed not only to make the purchase of an apartment more convenient for customers, but also to significantly reduce the speed of each transaction by 15%. Smart Engines announced this on April 3, 2024.

Building an end-to-end digital environment and improving the efficiency of key client processes is one of the main tasks facing developers. Thanks to technological solutions, buying an apartment becomes easier, more convenient and faster. Thus, Glavstroy Regions has improved the service of electronic registration of transactions and already at the stage of booking the lot on the site offers the ability to download all the necessary documents online. The development of the Russian company Smart Engines allows you to implement a recognition module, which in less than 1 second extracts the necessary passport data in a photo or scan. In turn, the buyer's passport data is automatically entered into the fields of the online questionnaire he completes.

Buying real estate is invariably stressful, so it is important to constantly improve customer service. The introduction of such digital tools allows you to significantly reduce the time that the client will spend on booking an apartment and the subsequent exit to the deal, - said Alexey Artoshin, Commercial Director of Glavstroy Regions. - Also, thanks to the use of such systems, it is possible to optimize the load on call center and sales managers.

For several years, our solutions have helped our business automate a wide variety of processes, thereby increasing the speed of service for each client and contributing to the growth of sales or other types of transactions. We are glad that people who turn to Glavstroy Regions will now be able to buy a cherished apartment in modern, developing quarters without any problems, "said Vladimir Arlazarov, CEO of Smart Engines, Doctor of Technical Sciences.

As of April 2024, Glavstroy Regions uses the Smart Engines passport recognition system to execute transactions for the purchase of real estate in the Stolichny and Heroes residential complexes located in the Moscow Region.