Softline provided "Vector-Best" with incident technical support within the services of Premier Services

2024: Provision of technical support of Premier Services division of Softline

Softline- Group of Companies provided Vector-Best with technical support from the Premier Services division of Softline. Now employees of the department can help Vector-Best around the clock, solving both critical cases and minor problems with Microsoft SQL Server. Softline announced this on April 26, 2024.

Vector-Best JSC is engaged in the development, production and implementation of technological solutions for laboratory diagnostics of human and animal diseases. An important part of IT infrastructures the company is built on DBMS Microsoft SQL Server, on the correct operation of which many depend: business processes from production to accounting.

Due to the fact that Microsoft has stopped supporting SQL Server technology in the Russian Federation, and has not yet switched to Russian Vector-Best software, the company was in dire need of competencies in Microsoft technologies. At the same time, in 2023, Softline and Vector-Best have already begun a project to switch to Russian solutions for virtualization and organizing a directory service. Softline engineers showed a high level of professionalism, so Vector-Best again turned to the Premier Services division of Softline. Premier Services Softline provides a set of services designed to improve the stability, performance and security of the IT infrastructure, including in the field of DBMS.

To quickly solve possible technical problems with Microsoft SQL Server, Vector-Best has purchased the services of the third line of incident technical support for the Premier Services. These services include the provision of a dedicated service line for receiving technical requests by phone, e-mail, through a service desk, assistance for critical level incidents around the clock, support through remote connection sessions and a dedicated technical manager. In special cases, when it comes to situations leading to a complete shutdown of the enterprise or serious violations, the response time is as short as possible, and work is carried out 24/7.

Thanks to technical support from the Premier of Softline Services, we remain confident in the stable operation of our IT infrastructure. As part of the service, high-level specialists not only solve emerging problems, but also help in developing the scripts we need, as well as work with updates. In addition, this saves our own resources and optimizes software support costs. Finally, we are provided with a kind of insurance against incidents of a catastrophic level, and if they occur, we save precious time to solve the problem, "said Anton Kovalev, deputy head of ICU for software development at Vector-Best JSC.

It's no secret that most companies are used to Microsoft technology. And even after the vendor leaves the region, it is important for customers to maintain current services, since a complete transition to Russian software is a slow process. The accumulated experience and knowledge of the Premier Services team make it possible to use for the benefit of customers the best world practices that the vendor himself applied. Our specialists solved the most complex cases of large companies in all industries together with Microsoft, which gave irreplaceable experience, which in the conditions of restrictions turned out to be in demand more than ever, "said Dmitry Mashkov, Director of the Department of Premier Services Softline.