| Customers: Inferit
Contractors: SimpleOne (Simpson 1) Product: SimpleOne ITSM (IT Service Management)Project date: 2023/10 - 2024/04
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2024: Implementation of the SimpleOne ITSM system
Russian cloudy provider Inferit Cloud"" included in the "" IT ecosystem, Inferitis"" implemented SimpleOne ITSM system to automate business processes and work with customer requests. Thanks to this system, the interaction of customers with technical support and services of the company has become even easier, faster and more convenient. This was SimpleOne (Simpson 1) announced on May 24, 2024.
The main goal of Inferit Cloud was to create a customer-oriented environment where working with requests will be as effective and comfortable as possible for both customers and technical support employees. SimpleOne's ITSM system fully meets these requirements with its flexibility, scalability, and customization capabilities.
The implementation of SimpleOne enabled Inferit Cloud to automate key business processes, including case collection and accounting, analytics, statistics, and SLA control. On the technical support portal, customers can report an incident and track the status of the case. SimpleOne automatically prioritizes incoming tasks, allowing specialists to speed up request processing and improve the quality of client service.
 | Our priority is to provide customers not only reliable cloud services, but also first-class technical support, - said Sergei Andrievsky, technical director of Inferit Cloud. - SimpleOne gave us a flexible and powerful tool for building a truly customer-centric support system that is convenient for both our users and specialists. |  |
Inferit Cloud will continue to develop a client portal based on SimpleOne to provide a high level of technical support and set new standards for the quality of cloud services in the Russian market.
| | "Inferit Cloud" demonstrates a high competence and desire to improve its service, and we are glad that the SimpleOne ITSM system was chosen to implement this task, - said Sergey Chukanov, CEO of SimpleOne. - The low-code platform behind the solution provides many tools and capabilities for automating the execution of various cases. | |
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