The "Center for Professional Training of Personnel" annually increases revenue by 15%

2024: Annual revenue increase of 15%

Communication solutions Telfin"" and service for sales automation, in OkoCRM integrated IT infrastructure "," Training Centre annually increase the company's revenue by 15%. Telfin announced this on May 28, 2024.

The Center for Professional Training is a company that has been providing additional professional education services to employees throughout Russia since 2017. Training takes place in absentia using remote technologies. The Center's database already includes more than 5 thousand companies and more than 30 thousand students.

Thanks to Telfin and OkoCRM services, the Center's revenue growth from year to year is approximately 15% in terms of the number of applications and sales. In addition, it was possible to increase the functionality of the company's IT and telecom infrastructure by introducing services: monitoring calls with advanced statistics on customer requests, voice analytics, corporate mobile communications with the functions of the virtual PBX "Telfin. Office."

One of the main achievements of service integration was the automation of the sales funnel and the optimization of employee time. So, after its implementation, the managers of the Center devote more time to working with missed calls, which are automatically recorded in OkoCRM. This allows employees to quickly process customer requests that did not get through for various reasons - due to different time zones or on a day off.

With the help of the voice analytics service, the company also robotically analyzed the process of analyzing calls to assess the effectiveness of scripts and compile a portrait of a potential consumer in different directions and forms of training. In addition, it became possible to track target leads, reasons for refusal of transactions. Now the Center uses call transcripts also to train employees.

Thanks to the services, the company has the opportunity to visualize the sale process, manage it and increase its efficiency. OkoCRM helped shorten the transaction cycle and reduce the number of manager errors, and Telfin helped build competent communication with customers, unload the sales department and find bottlenecks in its work.

In addition, conversion and dialing increased due to the connection of more than 60 virtual telephone numbers from different regions of Russia, as well as numbers in the 8800 code for free calls from all over the country. Now customers can call the company for the first time on a multi-channel line to get detailed advice from the Center.

It was important for us to connect high-quality telephony and we chose according to several criteria: price and convenience. "Telfin" perfectly suited these parameters. The connection was carried out easily and quickly by the guys from OkoCRM. In addition, both OkoCRM and Telfin have fast and professional technical support, which is extremely important for us. This helped us easily adapt when rebuilding the system within the company, - commented Alexandra Kulemina.