ArchiMed + Medical Information System

The main articles are:

• Medical software in Russia
• Medical Information Systems (MIS) Market of Russia

2024: Integration with "Telfin. Office"

Communication services Telfin"" are integrated medical information system with Archimed +. Solution providers offer a ready-made product for automation business processes and communications for business, taking into account the specifics of the clinics. Telfin announced this on June 4, 2024.

Archimed + is a medical information system (MIS) for clinics. As of June 2024, this solution is used in more than 2,000 medical centers throughout Russia from Kaliningrad to Vladivostok. About 27,000 doctors and medical registrars work in this system every day.

Thanks to the integration of Archimed + and Telfin.Office services, it was possible to expand the functionality of MIS and customize the communication platform for clinic requests. Now, right from the system to one click, you can call patients, make them an appointment around the clock, keep statistics of calls and even record telephone conversations.

Voice mail and call forwarding, which are now available to users of service integration, allow customers to receive calls in 24/7 mode. If necessary, you can additionally connect a virtual voice assistant, which will not only make an appointment with the patient or issue a doctor's call, but also ask the necessary clarifying questions.

Call statistics, which are automatically recorded in the Telfin.Office PBX and duplicated in the Archimed + MIS, help track the work schedule of medical personnel and adjust it based on the number of applications of field medical and nursing teams, as well as depending on the number of requests for face-to-face and remote consultations.

Phone records have already become mandatory for many medical centers. Clinics actively use them to assess the quality of the work of administrators, as well as to resolve controversial issues. In addition, medical institutions are increasingly recording telephone conversations with patients during remote consultations, they can be easily attached to the client's electronic card.

Thanks to Archimed + 's cooperation with Telfin, we have been able to combine our knowledge, experience and resources to solve specialized business problems in the field of automating customer flow management processes and organizing clear work on receiving and processing applications. Today we are ready to offer Russian medical centers the best practices in the field of patient management, appointment, assessment of the quality of telephone service and telemedicine on the basis of the communication platform "Telfin. Office" and MIS Archimed +, "said Irina Krikova, head of sales at Archimed +.