E-Mongolia

2024: Electronic Mongolia. How the digitalization of public services is developing in the country

The digitalization of public services is actively developing in Mongolia, which significantly reduces bureaucratic procedures and increases the effectiveness of interaction between citizens and state bodies. This was reported in mid-June 2024 by the Buryaad Үnen edition.

Monogolia has a single system of public services "Electronic Mongolia," which by June 2024 includes 1233 services from 86 organizations and covers more than 70% of the adult population. The Electronic Mongolia digital platform has become available to 1.8 million users, which has significantly reduced the cost of various administrative processes. According to the developers, the total amount of saved funds thanks to the system amounted to 922 billion tugrik, and from the beginning of 2024 - another 144 billion tugrik.

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According to the publication, the latest version of the system was presented in 2024, and it includes an updated interface that provides users with access to all the necessary information about vehicles, enterprises, loans, visas and documents. Features have also been added to allow data on health services, tolls, fines, as well as information on floods and gas leaks through the intelligent notification system.

With the introduction of electronic services, the state budget savings reached 24 billion tugrik per year. Significant reductions occurred in clerical expenses (492 million tugrik), postal services (2.463 billion tugrik), fuel (612 million tugrik) and labor costs (20.632 billion tugrik).

The E-Mongolia system receives an average of more than 520 million calls per month. Of these, 500 million come from Mongolia, 2.1 million from Russia, 8.8 million from South Korea, 1.7 million from the United States, 1 million from Singapore and 870 thousand from Australia. This indicates a high level of demand and efficiency of the system, both within the country and abroad.^[1]

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