Rosbank, together with GlowByte, analyzed the process of opening salary accounts using Process Mining technology

2024: Using the Proceset System

Rosbank, together with its IT partner, GlowByte analyzed the process of opening salary accounts using the Process Mining function module of the Proceset analytical system. The technological solution made it possible to find the potential to optimize the process by 32%. GlowByte announced this on July 8, 2024.

Process Mining is a technology that, based on data from the company's information systems, is able to "reconstruct" the real execution of corporate business processes, control the quality of their execution, find all the "bottlenecks" and deviations. The analysis allows you to determine which steps reduce efficiency, which lead to additional costs, and which - to loop the process. Algorithms also help to identify the main causes of deviations and events that impair performance.

The process of opening salary accounts has the potential to automate most manual actions. GlowByte analysts needed to understand how long each manual action takes to prioritize automation. According to system logs, specialists managed to restore the working day of the employee of the Operational Unit, and thanks to the data received, to assess the labor intensity of his tasks. These values ​ ​ were several times higher than the measurements taken with the stopwatch, as they reflected real life, and not the "race to the stopwatch."

If you think that 10% of process optimization can be detected by the "close look" method, then, most likely, the potential for inefficiency is 20-40%. But to find it, you need special tools - Process Mining & Task Mining. said Irina Pashkova, head of Process Intelligence practice.

As a result of participating in the pilot project with the support of GlowByte, we came to the conclusion that it is advisable to use Process Mining technology in regular operating activities. In practice, we have seen that such technologies allow us to achieve tangible economic effects, noted Elena Finogenova, director of operations at Rosbank.

Having implemented Process Mining and Task Mining technologies, Rosbank also trained employees, created an internal competence center and plans to develop this area of ​ ​ process optimization.