Zyfra Broker and Zyfra bank have implemented a service process management system based on Naumen Service Desk Pro

2024: Naumen Service Desk Pro Implementation

Figure broker"" and Figure bank"" have implemented a Pro-based service process management system Naumen Service Desk. This was Naumen announced on July 9, 2024.

The implementation of the automated system was aimed at improving the level of service, improving the coordination of employees' work and optimizing internal processes. The project was successfully implemented within four months.

One of the key components of the project was the implementation of a service and process management system, including the Service Desk function and the self-service portal. The service catalog was also designed, integration with e-mail was configured, and training of specialists to work with the system was provided. As part of the project, statistics were obtained to analyze and assess the quality of work of both the system itself and employees.

The market offers flexible process control systems that can be endlessly refined, and the vendor is not always able to transfer the finished product. As a financial group of companies, we are focused on providing investment and banking services and products, not IT solutions, so we needed a partner who would provide comprehensive support in the transition to the service model. The Naumen team showed its own example - what is a service approach to the client's tasks, effectively and on time fulfilling its obligations, said Dmitry Tonkogubov, director of the joint IT infrastructure department of the Zyfra group of companies.

The implementation of the project in Zyfra Broker and Zyfra Bank emphasizes not only our ability to successfully integrate with the banking infrastructure, but also the feature of the no-code Naumen Service Desk Pro solution, which allows our customers to implement and scale service processes without the need for programming. We are proud that our solution takes advantage of best information technology management practices, ensuring maximum efficiency and ease of use, noted Jan Kuznetsov, head of practice at Service Management, Naumen.