NAMI has developed and is implementing an IT system for servicing Aurus vehicles

FSUE NAMI, together with the enterprises of the state corporation Rostec, has developed and is introducing an automated information system for servicing premium vehicles Aurus. This was announced on July 10, 2024 by the press service of the state corporation. The new system, created on the basis of domestic software, is designed to optimize the processes of after-sales service and improve the quality of service for the owners of these prestigious cars.

The main goal of the development is to visualize and track service processes at each stage of the vehicle life cycle. The system acts as a "single window" for the manufacturer and its partners in the entire range of vehicle sales and maintenance issues.

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Within the framework of the project, two key modules have already been put into trial operation - AWTOS and A-TEKA. The first contains detailed interactive instructions for the repair and maintenance of cars, the second is an electronic catalog of spare parts and accessories, taking into account all configuration variations and the function of recommendations for the selection of components.

At the final stage of development by July 2024 there are three more modules. DigitVIN is responsible for managing the composition of the car and creates its digital twin. The AURA module is a maintenance and fault base for each vehicle. SAGA - Warranty Department Module.

Alexander Nazarov, Deputy General Director of Rostec State Corporation, noted that the remaining program modules of the system are at the final stage of development and in the process of setting up exchanges with electronic control and production systems.

According to Rostec, the after-sales service system for Aurus cars is created on the basis of solutions previously developed for the aviation industry. Since 2023, Rostec has been creating a similar system for PD-14, PD-8 and TV7-117ST-01 aircraft engines.^[1]

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