MyOffice Maximo

Main article: IT outsourcing

2024: Presentation "MyOffice Maximo"

MyOffice on July 11, 2024 announced the introduction of an additional package of services "MyOffice Maximo." The package will be offered in addition to the advanced and premium levels of technical support, and new options will be available to customers.

We invest heavily in technology support services because this set of services has become a key competitive plus for any vendor. This MyOffice Maximo support package focuses on proactive services and closes key customer needs with a flexible selection of required services. These measures will help us to significantly improve the quality of service for business-critical information systems of our clients, prevent problems, and, importantly, transfer knowledge to the client's personnel, "said Pyotr Fursov, Head of the Technology Services Directorate of MyOffice.

The following specialized services are now available as part of the MyOffice Maximo package:

• Comprehensive engineering support
  The service ensures stable operation of MyOffice software solutions. Customers are offered remote and on-site support options. A dedicated team of specialists helps the customer to perform joint administration, quickly fix problems, improve the skills of personnel, ensuring the uninterrupted operation of information systems built on the basis of MyOffice products.
• Technological expertise of systems
  The service guarantees uninterrupted operation and maximum performance of MyOffice systems. Experts analyze the state of the customer's infrastructure, give recommendations for optimization and convey the necessary knowledge for the successful operation of MyOffice solutions. This improves operational efficiency and ensures infrastructure stability.
• Technical Expert Sessions
  Provide an opportunity for the customer's technical specialists to deepen their knowledge and skills in the field of MyOffice products. Experts and engineers of the vendor hold interactive events in online and offline format, where participants discuss topical issues, get acquainted with the best practices and receive answers to their questions.
• Priority Incident Resolution
  The service allows customers to prioritize requests. Key functions include diagnosing product failures and errors, technical assistance and troubleshooting, and incident priority management. 24/7 support is included with this service.
• Service Management
  A dedicated maintenance project manager is assigned to the client. Key functions include planning, informing and advising, managing the service delivery process, review and analysis, and request management. The Maintenance Project Manager will help you to find the best service option for a specific customer situation.

Technology Services Directorate MyOffice provides services for high-quality implementation of solutions and joint operation, provides access to a well-defined mechanism for solving incidents and problems, as well as extended programs for transferring knowledge to technical personnel. Today, the team of the Technological Services Directorate employs more than 70 specialists: engineers, consultants, solution architects, project managers and quality controllers. The vendor works effectively with highly loaded and critical systems and guarantees the stability and continuity of business processes.