| Customers: Cambridge service UK Housing and communal services, service and household services Contractors: Robovoice (Robovois), SL Soft Product: Robovoice Custom no-code AI bot development platformProject date: 2023/08 - 2023/08
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2023
As part of the project Robovoice , he introduced voice boat a collector for calling customers Cambridge Service Management Company with debt.
Robovoice's technology has automated interactions with debtors. The virtual employee makes an outgoing call to customers with debts in working mode, reducing the load on full-time specialists, informs or reminds about the debt and clarifies the payment date. The scenario of the smart voice bot also provides information on the possibility of paying off the debt in installments and transferring it to the operator for consultation. Call results are recorded by the bot for further interaction with defaulters.
The voice bot allows the company to improve the efficiency of debt collection and reduce operating costs.
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