Sinara Bank Improves Customer Data Quality with HFLabs

2024: Using HFLabs' "One Client"

Sinara Bank and HFLabs are working together to improve the quality of customer data. Now the bank uses the Unified Client software solution to monitor the reliability, completeness and relevance of information contained in information systems. HFLabs announced this on July 16, 2024.

The introduction of the "Single Client" allowed the Bank of Sinar to process and systematize information about customers, which is contained in banking and accounting systems retail corporate data. As a result of the use of the "Unified Client" system, the so-called "gold" records were formed - reference cards with up-to-date customer data. This approach made it possible to effectively highlight duplicated, incomplete records and improve the quality of client data.

The Data Management Department of the Bank of Sinara regularly analyzes and sends information on the quality of client data received from the "Unified Client" to internal services. This allows all stakeholders to assess the quality of the data that the bank has, as well as improve operational customer service.

Errors in data lead, for example, to incorrect reporting to regulators. Because of this, the organization can get. And penalties if the records-doubles are not removed from the database, the organization does not know the exact number of its clients. Such problems are often faced - financiallycredit by organizations, regardless of their scale. Colleagues from Sinar Bank were able to solve this problem with our support: the bank acquired a "boxed" solution, promptly implemented it and began to use the "Single Client" without significant help from the developers on its part, "said Roza Litvinova, project manager from HFLabs.

The implementation of the "One Client" system allows you to radically improve the quality of data, as well as creates a solid foundation for building a customer-centric model of interaction with the client. Based on such a foundation, we expect to significantly improve our business processes for accounting, maintenance and reporting, wherever customer data is used, "said Oleg Korolev, Head of Enterprise Data Management, Project Manager from the Bank.

In the future, Bank Sinara is considering the prospect of linking a single document repository and a gold card of the Unified Client system.