Mosgorgeotrest began digitalization of production processes based on ELMA365

2024: Implementation of CRM ELMA365

Customers of Mosgorgeotrest will be able to quickly receive geodetic services and documents. The state organization launched a large-scale project for the digitalization of production processes and began the introduction of the CRM ELMA365 CRM system. This was announced on August 2, 2024 by representatives of Mosgorgeotrest.

As reported, the goal of the project was to optimize client experience, processing requests and make the service more customer-oriented. To do this, the organization will for the first time introduce a CRM system from a domestic vendor. ELMA

The digitalization project began with an analysis of production processes in five departments of Mosgorgeotrest: cadastral, certification, underground structures, contracts and digital plans. The team of the contractor, the Russian integrator of IT solutions "VAIVIS," conducted interviews with employees of the organization to describe how the interaction goes, and create BPMN models of more than 70 processes. Such work was carried out for the first time.

As of August 2024, we are actively switching to a process model of organization management. Therefore, first we needed to identify operational processes and identify opportunities for their optimization. We analyzed the chains of action, identified the participants and responsible, described everything on the diagrams. told Kerim Alverdiev, chief specialist of the State Budgetary Institution "Mosgorgeotrest"

The analysis identified problem points that could arise from employee congestion or incomplete automation.

The purpose of such an audit is to manage resources: reduce the time to complete tasks, increase the performance of each individual employee. Description on paper allows you to understand where there are steps that can be avoided. For example, we found that some important processes, such as document reconciliation, were carried out via email or manually, which often led to loss of information. Our goal is to make the interaction more transparent and effective. added Olga Egorova, project manager, "VAIVIS"

Optimization of production processes is also aimed at more efficient servicing of Mosgorgeotrest clients - legal entities and individuals. Previously, work with clients was carried out in internal software based on Oracle, which was developed back in 2003. Over time, the solution has become outdated and no longer meets the needs of the enterprise - both in terms of functionality and flexibility.

With the introduction of ELMA365, the institution hopes to optimize the service, communication and issuance of documents. The CRM system will allow you to catalog databases, switch to electronic document management and fully automate communication with customers.

{{quote 'author
= commented in Mosgorgeotrest' We hope to automate many processes: sending messages, notifications, formation of contracts and execution of approvals. This will allow us to optimize efficiency.}}

{{quote 'author
= added Maria Ilyina, Product Owner ELMA365 CRM' CRM replacement projects built on systems such as Oracle require flexibility, breadth of functionality and complexity from the platform. CRM ELMA365 in conjunction with a client service, the ability to create an external portal Low-code BPM and a full-fledged platform will allow meet all expectations without increasing the number of systems in the company and unnecessary integrations.}}

It is planned that the implementation of the CRM system will be completed by September 2024. In the future, Mosgorgeotrest will continue to develop the digital ecosystem on the Low-code BPM ELMA365 platform, adding various production processes and services.

The project of digitalization of production processes of Mosgorgeotrest demonstrates the importance of integrating modern IT solutions into government agencies. This approach contributes to increased confidence in public institutions. commented Olga Nikolaeva, CEO "VAIVIS"