| Developers: | Micron |
| Date of the premiere of the system: | 2024/11/11 |
| Technology: | IT outsourcing |
Main article: IT outsourcing
2024: Internet Technical Support Service Launched
Micron has launched an online technical support service for customer interaction with engineers and developers on technical issues of product use. The company announced this on November 11, 2024.
 | Our customers and partners will quickly receive the necessary information and the entire process is transparent, which is very important. Automation of service and technical support processes is a tool for us to increase the efficiency of client service and develop customer experience, "said Evgeny Kuzmin, Deputy General Director for Commercial Activities of Mikron JSC. |  |
Among the first calls are the adaptation of software for Micron microprocessors, obtaining technical specifications for products, questions on technical parameters and operation.
The service allows you to quickly receive answers to the entire range of questions about the use of Micron products and services from experienced technical support specialists. For users of the service, authorization is required, a personal account allows you to track the status of the appeal and the history of applications in the ticket system and assess the quality of support. For technical issues on the RISC-VMC controller, MIK32 Amur has a separate Telegram chat. Also, for contacts with representatives of Micron on issues of interest, you can use any of the convenient channels: email, official website, social networks, phone.
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