Thunder Chain of stores Magnit (Automation of cash area of stores)

2024: T1 Integration automates the cash area in the Magnit network

T1 Integration, one of the leaders in the system integration market in Russia, and T1 Servionika, a leading domestic provider of a full range of IT outsourcing services, are implementing a large-scale project to automate the cash area of ​ ​ stores using self-service cash desks (CSR) in the Magnit network. At the moment, more than 14 thousand devices have already been delivered by the integrator and more than 3.5 thousand cashier jobs have been automated.

The project was a response to the challenges faced by the retail industry: staff shortages and the departure of foreign equipment suppliers. The introduction of CSR allowed Magnit to significantly advance in solving these problems and significantly improve purchasing experience, optimize business processes, increase cross-country access to the cash line and reduce employee labor costs.

In addition to the supply and commissioning of equipment, T1 Integration specialists applied a number of individual solutions adapted to the customer's business, including the adaptation of software for peripheral equipment. In addition, comprehensive integration of cash desks with the retailer's existing IT systems and terminals based on Linux OS was carried out, as well as staff training on working with new equipment was organized.

To keep the CSR running smoothly, T1 Servionica provides round-the-clock technical support. The rapid response of engineers to emerging requests minimizes equipment downtime and provides a comfortable service for customers. IT outsourcer engineers are also involved in commissioning and CSR maintenance in the retailer's stores.

In 2024, we continued to increase the CSR fleet and improve their functionality. We see great potential in the use of self-service checkouts. They increase the capacity of the store, as terminals are used by an average of 40% of our customers in all formats of the network, as well as increase staff productivity. Employees are already accustomed to CSR, which save time to solve other tasks on the trading floor, says Eduard Iryshkov, director of the retail technology department of the Magnit chain.

This project required us not only experience in scaling solutions, but also a deep immersion in the specifics of Magnit's business. We have created an infrastructure that takes into account the features of each store format - from superstores to "at home" points. Particular attention was paid to the creation of a technical support system that promptly responds to requests from anywhere in the retailer's presence. To do this, we organized the work of more than 100 service teams covering 7 federal districts, comments Mikhail Knigin, Executive Director of T1 Integration.

To ensure the smooth operation of such a number of CSRs throughout the country, we rely on our extensive regional network and expertise accumulated over the years of work in the IT solutions market. The team of engineers T1 Servionica has all the necessary competencies in the field of equipment maintenance, and the service management system allows us to accurately select a specialist with the necessary experience to solve problems of any complexity, comments Alexander Yeltsov, CEO of T1 Servionika.