Telfin launches omni platform for communications with Inspiro

2025: WhatsApp implementation in CRM

Telfin"" together with, Inspiro a platform for creating online stores and complex -, Internetmarketing implemented in WhatsApp. CRM Integration implemented using a widget Whatcrm as part of the launch of a single omnicanal communication solution. This was announced Telfin by "" on February 11, 2025.

The integration of INSPIRO with WhatsApp allows you to automatically send notifications from CRM through the messenger to confirm orders, reminders of meetings and other important information - this makes communication faster, more convenient and improves client service. Automated messaging via WhatsApp helps employees save time that previously took to send letters or calls manually.

Now INSPIRO users can start correspondence first - send a message directly from the CRM system. This solution also allows you to save all contacts of buyers from WhatsApp with the history of their orders.

Another important feature is the ability to distribute chats with customers between employees of the same department based on the workload of specialists, switch between different customer numbers and at the same time continue to communicate with them within one window, as well as open chats from any part of the system. Communication with the client takes place as quickly as possible and controlled by the owner or business leader.

Another integration option greatly saves business money on sending notifications. Automatic messaging to customers on WhatsApp is a free analogue of SMS. And even if for some reason the message in the messenger is not delivered, the system can immediately duplicate the data in SMS. Different files, images and video content can be shared on WhatsApp. In this way, you can quickly send the customer an invoice, order photos, or video instructions.

Earlier, INSPIRO has already integrated its system and virtual PBX "Telfin. Office," which allowed business application users to make calls from CRM to one click, use intelligent routing, receive customer pop-up cards at the time of the call, etc. The introduction of Whatcrm with WhatsApp was a consistent step in combining all communications in a "single window."

Now our system is integrated with all communication channels. And that's more than CRM. This is a full-fledged business management service that includes a sales control system, product accounting and a single omnichannel platform for communications. Our clients received a multifunctional tool not only for the collection, storage and exchange of information, but also for the full analysis of this data in order to quickly make effective management decisions, "said Alexander Krasnoborodko, co-founder of INSPIRO.