Naumen has implemented a system for managing IT assets at Transneft

2025: Service Desk Pro Implementation

Naumen implemented Service Desk Pro to centralize IT asset management processes at Transneft. The system accounts for 5 million objects of distributed IT infrastructure, including software and hardware components. Naumen announced this on April 21, 2025.

On the basis of Naumen Service Desk Pro, a corporate automated IT asset management system (KASUA) has been created. As part of the pilot project for to import substitution Transneft and Naumen LLC, Transneft Baltic the Russian solution from Naumen replaced the company's own development SAP and TOPO solution. When migrating to Naumen Service Desk Pro, the array was transferred, data which enterprises have accumulated over eight years of operation.

To implement KASUA, it was necessary to configure more than ten integrations with various corporate IT systems. All IT infrastructure data is now centralized, enabling end-to-end IT asset management at every stage of their lifecycle - from asset demand generation to asset decommissioning. The system automates processes according to the methodology and best practices of ITSM. To maintain up-to-date information about IT assets, an autodiscover mechanism has been implemented.

An IT asset classifier, a reference book of software and hardware models has been created. To track the relationships between infrastructure components and the services provided, a configuration management database (CMDB) has been built, which includes 55 thousand configuration units.

Through integration mechanisms, it was possible to build an end-to-end asset management process - from a purchase request and registration of licenses to financial control and support. Assets are recorded in conjunction with financial data and contracts.

Built-in analytics tools are used to make decisions. 21 reports are set up in Naumen Service Desk Pro and integration with BI systems is organized for summary reporting. This makes it easy to form analytical forms, including for ministries and regulators.

To further scale KASUA into 45 Transneft organizations, a competence center has been created on the basis of Transneft-Technologies LLC, which provides user support, system development and knowledge base formation. Over 1.5 years, 10 releases and 881 changes have been implemented.

The plans include the development of multi-organization support, scaling of asset and configuration management processes, as well as the modernization of the self-service portal and specialist interfaces.

The Transneft project is a large-scale step not only for the customer, but also for the development of our product. Thanks to the no-code Naumen Service Desk Pro architecture, the company was able to flexibly configure the system for its business processes without programming, which was critical with such a degree of complexity and scale. It is especially important that Transneft's IT specialists received not just a tool, but an environment in which they can independently develop the solution, quickly introduce new processes and form internal competencies. This corresponds to the best world practices and confirms that no-code is not just about speed, but about control, sustainability and digital independence, "said Ian Kuznetsov, head of practice at Service Management, Naumen.