The Inchkeyp company increases service quality implementing the IP telephony system

The CROC company completed the IP telephony system implementation project in Inchkeyp company.

Implementation

The project was executed in two stages. At the first stage specialists of CROC installed and configured the Cisco Call Manager IP telephony system, integrated it with ZOOM Callrec recording system in the new dealer center in St. Petersburg. Further similar works were performed at one of the Moscow offices of Inchkeyp company.

Each stage took less than a month.

Opinion

"Our company provides full range of services - from sale of new and used cars and spare parts, before providing aftersales service and also services of crediting and insurance. In overwhelming number of cases clients address us by phone, and our business in many respects depends on that how professional will be communication of each our employee. Now we will be able to adjust quality of our work in time and to provide necessary training. Besides, similar practice will organize personnel of the company, reducing time of a personal talk on office lines", – Ilona Chepikova, the HR director Inchkeyp St. Petersburg considers.

"Telephone conversations are an integral part of work of our employees therefore, creating corporate network, we took the IP telephony as a basis, - Ivan Tkachenko, the CIO Inchkeyp Russia. - The IP telephony allows to reduce the cost of calls by 50-90%: at IP connection the voice will be transformed to compressed data packets which go from one subscriber to another on the Internet or other IP networks. It is direct economy without loss of quality".

Result

The customer had an opportunity of control over respect for the quality standards of customer service and use of objective data by consideration of disputable situations.