Inson has transferred the insurance business to a digital circuit with ELMA365

2025: First Phase of ELMA365 Implementation

One of Uzbekistan's insurance companies, INSON, has completed the first stage of digital transformation, automating key business processes on the Low code platform ELMA365. Bottom line - time to search documents decreased by several days, approvals accelerated, and duplication of operations has been eliminated. Elma announced this on September 4, 2025.

In 2024, INSON faced challenges fast-growing business: paper processes stopped keeping pace with increasing work. Documents were lost in folders, approvals dragged on, and employees spent hours on manual operations and searches information.

As customer expectations rise and requirements tighten regulators, this has become a critical barrier to scaling. INSON management chose the Low-code platform as a tool capable of ensure transparency and speed of internal operations as soon as possible timing. Self-implementation of the platform has become cross-functional project affecting various divisions of the company - from developers to heads of functional departments.

{{quote 'We built the entire implementation process according to the principle of phasing: first - basic automation, then - expansion to critical and complex directions. This approach avoided overload employees, ensure adaptation to new processes and lay a solid foundation for digital transformation, - said "'Roman Kravchenko, CIO INSON.}}

During the implementation of the project, the company first of all launched electronic document flow: incoming and outgoing letters, orders, memos and client statements now go through digital routes with the appointment of persons responsible, terms and automatic reminders. The signing has been transferred to the EDS, which is legally critical significant transactions.

Later inside automated service calls in IT and administrative unit - from access to systems to equipment provision. Each application received its SLA and execution control. In contractual work are implemented phased coordination routes with the participation of lawyers, accounting and executives.

Digitalization of HR processes - vacations is in the works for September 2025, business trips, payments and personnel changes - are transferred to a single digital window, where employees solve issues without queues and paper appeals.

Automation of one of the key processes is next - settlement losses. Customer requests will be automatically registered, be classified and undergo a full approval cycle until the final closures.

Project results include reduced search time for documents with several days to seconds, acceleration of negotiation processes in several times, fewer errors, and deduplication of operations. In companies note an increase in transparency of processes, increased discipline implementation and engagement of employees in digital practices.

{{quote 'We see ELMA not as a document management system, but as a foundation the company's digital ecosystem. The next step is implementation CRM modules with integration into the Core system. For us, this is not just a single customer card - it is a transition to the "360 ° Customer View" model, where everything interaction history, sales, service and loss settlement are combined in one digital space. CRM will become a center for managing client experience. The next stage we automate the settlement of losses, reducing payments from a few days to minutes, and digitalize the legal block with integration into state registers. Thus, we form a single digital platform of the insurance company, where each process is transparent, each client receives personal service, and the business becomes faster, more flexible and risk-resistant, - noted Roman Kravchenko, CIO INSON.}}

{{quote 'The INSON project is a great example of how you can not simply automate individual tasks, but lay the foundation for digital maturity. The team has consistently moved from simple to complex, focusing on business effects: cost reduction, process acceleration, manageability. This approach is especially important for regulated industries, where the speed of change should not go to the detriment of control and quality. We are pleased that ELMA365 has become a reliable basis for the large-scale transformation of INSON and already allows the company to build a digital the future on its own terms, "said Natalia Dolzhenkova, Product Owner ELMA365.}}