Asteros centralized processes of IT support of activity of RSC Energia

2018: Centralization of processes of IT support of activity of the company

The Asteros group continues upgrade of a technology landscape of Energiya rocket and space corporation of S.P. Korolev. In February, 2018 the company announced implementation of the next stage of the cooperation devoted to centralization and reduction to the international standards of processes of IT support of operating and productive activity of the company. The created single system of automation supports work of 5.5 thousand staff of SRC in Russia and Kazakhstan.

Prerequisites

Intensive growth of number of the Russian and international projects of RSC Energia demanded to optimize and bring into the minimum terms to the international standards work of the main resources of corporation — the employees and production systems based on single solution.

Project Tasks

Based on the held competition project implementation was entrusted the Asteros group. Specialists should integrate in the single integrated system processing of requests on HR, production and to business systems, scheduled preventive works and also to create the knowledge base and a self-service portal. Besides, it was necessary to develop own system of requirements gathering to a system taking into account information security policy of the company for the project.

Project Progress

The project was implemented by forces of the integrated cross-functional team from specialists of Asteros and RSC Energia less than in 9 months and handed over ahead of schedule. At the first stage specialists of Asteros conducted complete technical and process examination of the systems of the customer, optimized structure of works and created the report based on which it was necessary to perform actions for upgrade.

During preparation of requirements to a system in RSC Energia employees more than 20 concerned parties were interviewed. At the second stage all functionality of a system was postponed for the HPE Service Manager platform of the modern version with process automation based on the workflow-engine. The command of integrator did "jewelry" work on migration without loss more than 20 existing processes in all territory of presence of RSC Energia: in the Russian Federation and Kazakhstan. The third stage was completed by trial operation of the system which included over 300 unique project solutions, each of which provides efficiency of IT support of operating rooms and production processes.

In the conditions of the shortest time data of requirements of a set of concerned parties became the main call in the project. To give to management from RSC Energia and the contractor effective management tools, the decision to use the OMG Essence standard was made. Use of this standard and also flexible approaches, modern techniques and processes of engineering of requirements allowed to reduce planned dates of project implementation almost by 2.5 times.

Results

Reduction of its response in all territory of a covering in comparison with the previous automation systems from several minutes to 2 seconds at most became important result of optimization of system architecture. The self-service portal implemented by us for employees corresponds to the advanced practicians of the industry. Thanks to a number of the innovative solutions which we created and implemented in recent years the quality and employee performance of corporation systematically increases, internal business processes are optimized that allows to enhance competitiveness of corporation in the space market — Yury Katyanov, the Head of the Moscow Department of Information Technology of RSC Energia told.

In RSC Energia we created the solution unique in own way. Among composed success I called application of the OMG Essence standard, front lines world technical the practician, modern methods of engineering, powerful synergy between developers of the enterprise and the contractor, review of architecture of solutions, application of practices of other projects. We made the most difficult migration of all elements of a top-level system — having received after start less than 50 notes — and ahead of plan — Yury Geronimus, the head of architecture of the Asteros group said.

2011: Implementation of processes of management of IT services. The first stage

The Asteros company completed the first stage of an implementation project of processes of management of IT services in Energiya Rocket and space corporation.

Start of Project

For quality improvement, the level of availability and stability of IT services and also optimum allocation of IT resources the management of corporation made the decision on implementation of standards of work of IT department on the basis of the principles of ITSM. The general contractor of the project - Asteros company.

Priorities

Priority of the project consisting of four stages - implementation of incident management processes, changes and configurations based on a software platform of HP of Service Manager.

Implementation

Within the first stage specialists of Asteros conducted comprehensive examination of IT processes, prepared the concept of the organization and process descriptions of incident management and changes.

Objectives

In implementation process of two subsequent stages of the project it is going to perform design and development of the automated incident management processes and changes and to put them into operation. Design and implementation of the automated process of management of configurations will become the final stage.

Expectations

The automated system created as a result will support work more than 2500 users by forces of 250 specialists of IT service.

Implementation of the principles of ITSM in management of IT infrastructure of corporation will support stable work of business applications, will provide availability and guaranteed high quality of IT services, will help to organize effective work of service Service Desk and to lower operating costs and development of IT.

Opinions

"Due to implementation of processes of management of IT services we expect to optimize the used resources and to lower operating costs, to reduce a downtime of business applications, to exercise strict control of observance of the stipulated terms of failure handling and failures of IT infrastructure, paying special attention to serviceability check of critical applications and services. Work of divisions of support should become duties, more transparent and harmonious thanks to effective distribution, and powers of employees, to development and use of the knowledge base. At any time we will be able to browse and analyze real figures of merit of IT services and work of IT service that will allow to accept timely and reasonable business solutions, to increase controllability of processes of support and providing IT services", – Alexander Feoktistov, the deputy chief designer for information technologies of RSC Energia comments.

"Our experience with the large companies shows that optimal approach to management of IT is standardization and centralization of providing IT services, implementation of the thought-over regulations, objective indicators of quality evaluation of work of individual employees and IT service in general. Implementation of the principles of the process approach to management of IT services not only allows to optimize current expenses on IT, but also becomes a basis of a system of continual improvement and development of IT services and management processes of IT in scales of all company", – Alexander Chizhov, the head of directorate of operational applications of Asteros company considers.